Customer Service Manager
Resume:
Richard P. Nahrwold
Fort Wayne, IN 46804
*********@********.***
Career Summary: I have experience in management and supervision, logistics, transportation and distribution, operations, dispatch, customer service, and manufacturing. I am a people oriented manager, driven to achieve company goals and objectives.
I am seeking a position in a growing organization, where I would be empowered to use my skills and experiences to help an organization or team meet or exceed the goals and objectives of the organization.
Accomplishments:
• Negotiated 3% rate reduction ($600, 000) for LTL
• Improved profitability 5% from previous year
• Generated a $1.7 million annual savings by reducing number of carriers
• Prepared and managed an annual budget while diagnosing and improving processes, procedures and performances
• Improved efficiency of operation by 4%
• Responsible for P&L
• Managed drivers with results of “outstanding service”
• Supervised staff of employees with minimal turn-over
• Negotiated contracts to maintain cost structures, when the pressure was to increase
• Formulated both short-term and long-term goals and action plans
• Conducted safety meetings resulting in 62% reduction in accidents & injuries
• Earned the trust and respect of the workforce
• Traveled to multiple terminals & plant facilities to discuss operations, safety, customer service and suggestions for improvement
• Handled interviewing/hiring/training /disciplining and firing.
Education: University of St. Francis- Bachelor of Arts in Business
International Business College of Ft. Wayne- Associates Degree in Accounting
Employment: Buchanan Hauling & Rigging Ft. Wayne, IN
11/11-Present Driver Manager
Search for loads to fill backhaul lanes and identify capacity and driver availability for customer loads. Communicate assignments to drivers based on location and available hours of service.
Waste Management Ft. Wayne, IN
10/07 – 10/09 District Manager
Manage the day-to-day operations of two sites, consisting of 11 counties. Established and maintained performance and productivity metrics and cost management processes. Responsible for a $ 7 million annual budget, with three lines of hauling business consisting of 38 route drivers.
Time Services Ft. Wayne, IN
12/06 – 8/07 Contractor assigned to GDX Automotive
Worked as Shipping Coordinator / scheduled & confirmed deliveries and coordinated with production departments
Dana Corporation / DTF Trucking, Inc. Columbia City, IN
1976 – 6/06 General Manager/ Dana Global Logistics
Managed efforts to drive business excellence in the global logistics arena, focusing on North American operations. Responsible for a $200 million corporate transportation budget, plus an $80 million private fleet P&L and budget. Managed a staff of 60.
Director of Operations
Managed day to day fleet operations consisting of 500 drivers, and 6 terminal locations located in the United States and Canada.
• Participated on team that coordinated an LTL base rate program for Dana Corporation that reduced cost by 10% in 2000 and maintained rates through 2005 with no increases generating $5 million annually.
• Negotiated contracts for truck leasing equipment.
• Developed teams to identify problems diagnosed causes and determined corrective actions.
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