Manager Customer Service
Resume:
Kimberley T. Proctor
Bowling Green, KY 42104
Objective: A mentoring, leadership or public relations position where I can
implement my experiences and skills to influence optimism,
ambition, and achieving goals.
Personal traits/skills: Leadership skills, interpersonal skills, optimist and visionary,
teamwork, flexible, and open to change.
EDUCATION
*Master of Divinity Lexington Theological Seminary, May 2011.
*Bachelor of Arts Psychology Lindsey Wilson College, 2004.
(Dean’s List 2003)
PROFESSIONAL EXPERIENCE
East Second St. Christian Church, Lexington, KY
Student Associate Minister, September 2008 – May 2011
• Worked with children and youth Sunday school, bible study programs, Vacation Bible School, dance team and drama team.
• Served as worship leader, preacher, and assisted in the teaching of music for praise teams, choirs, and congregational singing.
• Assist in weekly outreach feeding ministry that serves the Lexington community
Contact Person: Don Gillett and Gwen Boggs, Senior Pastor and Secretary 859-***-****)
Cokesbury Books, Lexington, KY
Sales Associate, March 2011 May 2011
• Assist customers with the purchase of products in-stock, as well as, special orders.
• Daily use of cash register, ordering of products and stocking
Contact Person: David Taylor, Manager 859-***-****)
Bluegrass Mailing and Fulfillment Services, Lexington, KY
Temp, October 2010 – December 2010
• Work as needed in various departments within warehouse by completing tasks for nationwide companies, such as Temper Pedic, local colleges and universities, local government officials, etc.
Contact Person: Tanya Wilson, Human Resources 859-***-****)
Division of Overseas Ministries, Indianapolis, IN
College of Mission Intern, June 2010 – August 2010
• Assisted the Executive of Mission Interpretation in global mission education and direct involvement.
• Prioritized and developed projects that promote transformation and emphasizes critical presence of Global Ministries.
• Trained selected members of Global Ministries staff how to use and edit video footage taken from Flip cameras and post to the Global Ministries website.
• Enhanced the understanding of Global Ministries staff on the effectiveness of the current website and social networks such as Facebook and YouTube.
Contact Person: Julia Brown Karimu and Bob Shebeck, Area Executives 317-***-****)
Family Christian Stores, Lexington, KY
Sales Associate, October 2007 – May 2010
• Assisted customers with merchandise and provided them with opportunities to assist in natural disaster relief, non-profit organizations, and child sponsorship programs.
• Daily use of cash register, ordering of products, stocking, and end of day cash reports.
• Assisted in training new employees in areas such as music, books, Bibles, software, sales, etc.
Contact Person: Sherry Corle, Manager 859-***-****)
Warren County Justice Center/Foster Care Review Board, Bowling Green, KY
Administrative Associate, October 2006 – August 2007
• Responsible for seven regions throughout the state of KY (FIVCO, Northern KY, Big Sandy, KY River, Bluegrass, Fayette, and Gateway Buffalo Trace).
• Monthly selection of children for Interested Party Review Board meetings through requested material from the DCBS (Department for Cabinet Based Services) in the seven regions.
• Created schedules, entered case material into each regional database, and mailed letters of the board’s findings and recommendations to each active board member, county supervisors, county judges, and parents.
Contact Person: Dolores Smith, Unit Supervisor 270-***-****)
The Medical Center, Bowling Green, KY
Patient Registration Customer Service Representative and Receptionist, July 2004 – August 2007
• Registered and updated account information for patients
• Sorted and entered financial charge codes for hospital billing
• Filed patient medical records
• Trained new employees on hospital and registration department policy and procedure
• Front-desk greeter assisting with multi-line calls, data entry, and the personal needs and concerns of patients seeking treatment in outpatient, surgery, and the emergency room.
• Implemented a direct flow of communication between patients, doctors, nursing staff, and registration clerks.
Contact Person: Nitin Jhamb, Area Supervisor 270-***-****)
The Academy for Little People, Bowling Green, KY
Teacher, November 2005 – June 2006
• Developed and taught early-based learning curriculum for 2-4 year olds
• Implemented weekly themes and activities focused around colors, shapes, the alphabet, numbers, etc.
• Supervised other classes when needed for 4-12 year olds.
• Developed monthly newsletters for parents and preschool director.
Contact Person: Shirley Fulkerson, Director at time of employment, resigned from Academy in 2006.
(ADDITIONAL WORK EXPERIENCE AVAILABLE UPON REQUEST)
VOLUNTEER WORK/PRESENTATIONS/AWARDS/PUBLICATIONS
• Volunteered at the Catholic Action Center feeding program (Lexington)
• Served as a 2009-2010 member of B.U.I.L.D. (Building and Uniting an Interfaith Lexington through Direct Action) by promoting, encouraging, and advocating education, housing, and overall concerns affecting the Lexington community.
• A 2010 participant in the Academy of Preachers Festival, which encourages and develops vocational ministry and faith in young adults ages 16-28.
• A 2009 speaker for the African-American Disciples Leadership Development Conference for Youth and Young Adults hosted by Transylvania University in Lexington, KY.
• Inducted in January 2010 as an honorary charter member of the Academy of Preachers
• Received certification and license in October 2009 as minister in the Christian Church (Disciples of Christ)
• Wrote and published a sermon called “Alabaster Box” in A Beautiful Thing: Sermons from the Inaugural Festival of Young Preachers by Lee Huckleberry (Chalice Press: December 2010).
TECHNICAL EXPERIENCE
• Microsoft Word/Works
• Excel
• Powerpoint
• Advanced typing and communication skills
• Basic Spanish and Sign Language
References:
• Don Gillett, Senior Pastor of East 2nd St. Christian Church. 859-***-****)
• Sherry Corle, Manager of Family Christian Stores. 859-***-****)
• Jimmy Kirby, former professor at Lexington Theological Seminary. 859-***-****)
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