Customer Service Administrative Assistant

Caitlin Scott

** ********* ***** *****, ** ***** 631-***-**** ****.******@*****.***

Objective

To obtain a human resources assistant position utilizing my experience, knowledge, interpersonal communications, administrative and organizational skills.

Education

- Sacred Heart University, MS in Applied Psychology, as of 10/2012

- University of North Carolina at Charlotte, BA in Psychology, Magna Cum Laude 2012

Employment

2012-Present: Administrative Assistant, Xplocial, Melville, NY

- Initial contact and liaison between CEO, Customer Service, and over 1000 Affiliates

- Create detailed instructions for daily employee responsibilities

- Instruct and train new Affiliates how to navigate through websites

- Track binary volumes, commissions, generation of checks, auto-ship payments, account status, and rank promotions for all Affiliates

- Assist CEO with all administrative needs

- Build Facebook Application Tab Websites

2009-2012: Front Desk Administrator, Longwood Sports Therapy, Coram, NY

- Greet patients, Answer phones, Schedule Appointments, Create patient records

- Direct contact with Insurance Companies, Assist billing department

- Report daily/weekly/monthly patient visits

2008-2009: Comp Department Manager/Creative Services Admin., Coty Inc., Manhattan, NY

- Annual tracking, coordinating, executing and completion of over 15,000 comps.

- Liaison between Sales, Marketing, Trade Team, Cosmetic and Fragrance Designers.

- Schedule and collected artwork needed to complete each request by its deadline.

- Acquired estimates from outside vendors for all comps.

- Report weekly comp status to Senior Production Director.

- Improved the billing of internal labor to cross teams for more efficient cost analysis.

2007-2008: Creative Services Admin., Del Laboratories Inc. (COTY Inc.), Uniondale, NY

Honors

2011: Psi Chi International Honor Society

Tau Sigma National Honor Society

Skills/Abilities

- MS Office (Excel, Outlook, Word, PowerPoint, etc.

- Fire Storm

References - Available Upon Request

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