Training Manager

Shannon Lane Carson

*** ******** ***** ***** ****

Saint Johns, FL 32259

Email: *******.*******@*****.***

Home: 904-***-****

Cell: 404-***-****

OBJECTIVE

To obtain a technical, professional position that utilizes my experience, passion, and creativity in developing (WBT) web-based training and (ILT) instructor-led training.

PROFESSIONAL SUMMARY

Experienced technical professional with a track record of meeting and exceeding expectations for training development deadlines using adult learning methodologies. Achieved significant results with the creation of entertaining, yet educational interactive course content (multimedia).

EXPERIENCE

Director of Training

Xiocom Wireless

10/2008-3/2010

Designed and developed LMS (learning management system) which included courseware, tests and certificates. Designed both WBT and ILT courses for products, HR, employee, and client training.

Instructional Design Contractor

AT&T

10/2007-10/2008

Designed, developed, and maintained WBT for call center broadband support agents. Converted existing ILT into elearning. Created training plans using training needs analysis and instructional design methodology in a team environment with the assistance of (SME’s) subject matter experts, and independently. These were Flash based, interactive storyboards for existing and new hire employees. Adobe Presenter, Captivate, Snag it, Lectora, Dreamweaver, Power Point, Word

IT Manager

GS Equipment

6/2004-7/2007

Promoted after five months employment from Service Manager. After bringing a struggling department to record profits the IT Manager position was created for job-specific training for virtually all positions within the company, as well as training for the customer. Created curriculum for training programs utilizing the design steps of planning, analysis, design, development, implementation, and evaluation. Responsibilities included analyzing a training problem, defining the intended outcomes, determining how to present content to achieve desired outcome, using adult learning principles, developing the trainiing course according to the specified training need and objectives, creating hands-on practices that support learning concepts, implementing the course, and evaluating it’s effectiveness. Consulted SME’s for content and direction. Developed and maintained LMS, Intranet, and customer web sites. Developed elearning WBT using Captivate, Authorware, Dreamweaver, Flash, HTML, XML, PHP, ASP, CSS, and SQL DB. Developed and maintained (SOP) standard operating procedures, organizational charts, participant manuals, electronic forms, and document management systems. Used Lean Six Sigma processes and procedures for service, parts, and sales departments.

Instructional Design Contractor

Orange County Florida 911

12/2005-4/2006

Designed and developed new training materials, programs, participant manuals, student guides, and WBT courses in a team environment for 911 call centers. Developed 911 intranet, LMS, and elearning for dispatchers, radio operators, and emergency personnel. Topics included wireless tracking, phone systems and networks, TDD system training, 911 Infomapping program, FEMA IS-700, public safety system, various management subjects on marketing elearning sites, 360 degree feedback, benchmarking, how to create elearning, and managing and maintaining intranets. Worked with the Sheriff’s office and SME’s on training content, methods of delivery, and evaluation. Snag it, Captivate, Power Poiint, Office, 911 systems

Technical and Sales Training Specialist

CNH

9/200-6/2004

Promoted from Warranty Claims Administrator. Responsible for development of training materials in both elearning and classroom format. Taught ILT classes on operation of equipment, engine and hydraulic systems, and parts systems to dealer mechanics, and customers with rave reviews. Developed and maintained service, operators,and parts manuals, ECN’s, engineering drawings, specs, line art, and technical writing for technical publications. Created sales training CD’s for dealers, and competative comparison CD’s.

RELEVANT SKILLS AND CAPABILITIES

Flash, Dreamweaver, Lectora, Adobe Presenter, RoboDemo, Captivate, Snag it, Authorware, Lotus Notes, Windows, Solid Works, Interleaf, Pagemaker, AutoCAD, Isodraw, Adobe Illustrator, Paint Shop Pro, Adobe Photoshop, Adobe Acrobat, MS Word, MS Excel, MS Powerpoint, HTML, ASP, PHP, CSS, and SQL.

EDUCATION

Joliet Junior College

Took classes in technical manufacturing, mathematics, metallurgy, manufacturing, and advanced hydraulics.

Certification in MS Office

Lean six sigma black belt

Eagle Scout

REFERENCES

Ray Ferwerda-President/CEO-GS Equipment Inc.-813-***-****

John Ostrander-VP-GS Equpment Inc.-407-***-****

Karen Stroebridge- Training Coordinator-Orange County 911-407-***-****

Ron Sears-Associate Director of Training-AT&T-404-***-****

Bradley Fordham-Director of Software Engineering-Xiocom Wirless-404-***-****

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