Customer Service Sales Representative

**** * *** **, ********, IA ***** 319-***-****

E-mail: *********@*******.***

Mirsada Mehmedovic

Education Graduation 5-2009 Hawkeye Community College Waterloo, IA

Diploma in Administrative Assistant/Office Specialist

 Focus on computer software, office procedures, accounting, note taking and transcription.

Graduation 5-2006 West High School Waterloo, IA

Diploma in General Education

Experience 3-2004 to current Hometown Foods Waterloo, IA

Shift Manager

 Supervise.

 Train new employees.

 Opening and closing of the store.

 Office work: (maintain and balance cash drawers, track the sales for each employee, ordering new items, price changes).

 Cashier

 Customer Service

4-2008 to 9-2008 First Security State Bank Evansdale,IA

Teller

 Received money from customers, disbursed money to customers and recorded the transactions in accordance with well-defined policies and procedures. Processed deposit and lending transactions at teller window and drive-thru. Responsible for cash funds, balancing daily transactions and assisting individuals’ accounts. Accurately conducted all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.

 Verifyed cash drawer, balanced and prepared daily work using forms in accordance with standard procedures, and processed night deposits.

 Issued traveler’s checks, money orders, and official bank checks.

 Assured teller area is secure and well maintained at all times, and kept proper cash supply on hand.

 Delivered excellent customer service to all bank customers, translated and aswered the phone.

 Responsible for filing of new and closed accounts.

12-2007 to 12-2007 Dillard’s Waterloo, IA

Sales Representative

 Provided excellent customer service to customers.

 Worked well as a team player to create a great work atmosphere.

 Dedicated to work for high sales.

2004 Covenant Medical Center Waterloo, IA

Volunteer

 Responsible for sorting and delivering doctors’ mail.

Summary

 Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

 Well developed skills in Word, Access, Excel, transcription and keyboarding.

 Highly reliable, considerate and organized.

Personal

 Available for employment March 2010.

 Fluent in Bosnian (read, write, speak).

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