Sales Customer Service

JEANNIE SZUCS

************@*****.***

*** *** ****** **. *********, GA 30188

Cell: 773-***-****

Dependable and highly motivated professional with a strong work ethic poised to transition to a position within the Retail Merchandising Industry. Experienced in building relationships key stake holders as well as utilizing sales and negotiation skills to gain incremental product placement within retail stores. History of successful interaction and communication with diverse groups. Proven adaptability and able to flourish in high-pressure and

fast-pace environments. Excellent attention to detail, organized with ability to prioritize tasks. Thoroughly enjoy challenges and creative problem solutions.

CORE COMPETENCIES:

Retail Merchandising Problem Solving Trouble-Shooting

Project Management Time Management Space Management

Needs assessment Adaptation Negotiations

Conflict Resolution Supervision Organization

PROFESSIONAL EXPERIENCE:

Police Officer Chicago Police Department, Chicago IL September 2003-July 2011

• Communication experience with States Attorneys, Judges and grand juries regarding victims of crimes and offenders.

• Observe and evaluate probationary police officers with performance tasks and progress report checklists on a daily basis.

• Participated in CAPS (Chicago Alternative Policing Strategy) Meetings and built relationships with residence and business owners in assigned patrol area.

• Prepared detailed preliminary reports for Detectives, States Attorneys and Insurance Investigators.

• Experienced in conducting preliminary investigations, interviewing victims, suspects and witnesses.

Sales Representative Black and Decker, Chicago IL May 1999-September 2003

• Managed territory consisting of Home Depot and Lowes retail home centers that included top revenue producing city stores in Chicago.

• Utilized selling and negotiation skills acquired from Black and Decker University to gain incremental product placement within accounts.

• Built trust and credibility with key stakeholders by using fact based selling skills when presenting new program and incremental sales opportunities.

• Trained Home Depot employees on the features and benefits of key products to ensure they were knowledgeable about the DeWalt and Black & Decker product line.

• Implemented and maintained merchandising plan-o-grams for power tools, power tool accessories and outdoor power equipment.

• Developed, Coordinated and implemented key marketing activities within assigned territory to drive in store sales of the Black and Decker brand.

Server Macri’s Deli, Bloomington, IN July 1997-May1999

• Interacted with customers directly and quickly in a manner that promotes the highest level of customer service.

• Utilized suggestive selling and up-selling techniques to increase sales of each table.

• Gathered marketing information by asking customers how they heard about the restaurant.

• Expedited food and drinks orders in a fast and friendly manner.

MILITARY EXPERIENCE:

Jet Propulsion Specialist, USAF May 1990-Febuary 1996

• Executed the responsibilities of a jet engine mechanic, which included performing daily inspections and routine maintenance of engines for the U-2 and KC135 aircraft.

• Received an Honorable Discharge at the end of military service.

EDUCATION, TRAINING AND CERTIFICATIONS:

Georgia Work Ready Certificate-GOLD Level, certificate# RH3J0Z9TX29T Dec 2011

Illinois State Certified Police Officer, Chicago Police Academy, Chicago, IL Apr 2004

B.A., Anthropology, Indiana University, Bloomington, IN May 1999

AWARDS AND ACHIEVEMENTS:

CPD Attendance Recognition Award -2011

CPD Physical Fitness Award-2010/2011

CPD Problem Solving Award-2009

CPD Outstanding Police Service Award-2009

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