Program/Project/Engineering/Product Support/Manufacturing Manager

JAGRUP (JAY) GILL

Dublin, CA ***** • 408-***-**** • ******@*******.***

PROFESSIONAL SUMMARY:

A highly motivated Project/Program Manager in the hi-tech industry with extensive experience managing engineering, product support, manufacturing and technical programs. Results oriented with excellent team leadership and coordination skills. Strong sense of personal responsibility and able to work well in a team environment or independently. Best suited for positions combining technical challenges and management responsibilities in a fast-paced environment. Skills include:

• Program Management • Project Management • Engineering Management

• Manufacturing Management • Supplier Management • Product Support Management

• Spares Management • Customer Support • Sales Support

• NPI • Manufacturing Engineering • Engineering Recruitment

• Metrology • Scatterometry • PVD

• ROI Analysis • FMEA Analysis • MS Office Suite

EXPERIENCE:

Timbre Technologies (Tokyo Electron), Santa Clara/Fremont, CA 2006-2012

Program/Engineering Manager (2010 – 2012)

Led the cross functional Product Life Cycle (PLC) team that included R&D, Engineering, Sales, Marketing, Applications, QA, Product Support and Manufacturing. Directly managed nine engineers and product integration with business unit in Japan. Determined CIP projects, product roadmap and specs. Responsible for project scope, plan, schedule, budget, resource requirements, development and release to customers in a fast paced environment with limited resources.

• Successfully led team to reduce system footprint and box size resulting in customer acceptance for high volume manufacturing

• Reduced system COGS by 35% by transferring optics production from Israel to USA

• Created and implemented Product Development Process (PDP) to ensure all projects are well defined, planned and delivered on schedule

• Successfully managed >$20 million budget

• Created and presented formal Program Reviews to executive team providing project status, progress-to-plan, risks and dependencies

• Traveled internationally to meet with customers (TSMC, Intel, IBM, AMD, Samsung, Toshiba) and partners (TEL) to provide update on current projects and negotiate, close, and align on current and future projects

• Ensured system compliance to Semi S2/S8, F47 and CE standards

• Chaired Change Control Board(CCB) ensuring all projects and changes were expeditiously and properly released to Manufacturing and customers utilizing Agile. Reduced review time by 25%

Global Product Support Manager (2006 – 2010)

Responsible for all field escalations, NPI, technical support, training, technical docs and Field Service Engineers for advanced integrated measurement unit and leading edge optical CD measurement software.

• Implemented system (Extraview) so field can easily submit all Technical Support Requests (TSRs) to the factory and get responses from appropriate factory Engineers. Eliminated confusion of ownership and greatly improved response time

• Determined spares pricing and negotiated agreements for domestic and international distribution channels

• Negotiated and developed regional support agreements with partners for service resulting in improved response time to customers

• Reduced system install time by 25%

• Generated reports for executive team to track response time, MTTR, TSRs generated/closed, TSRs by customer, etc. Developed plans and persuaded Engineering to improve MTTR and system serviceability

• Developed training curriculum, user guides, service manuals, Best Known Methods(BKMs) and technical support bulletins for all products

• Successfully launched new products to the field

• Closely worked with QA to conduct failure analysis of failed components and FMEA

Therma-Wave, Fremont, CA 2002-2006

Manufacturing Manager

Responsible for managing manufacturing, manufacturing engineering and contract manufacturer. Managed manufacturing budget, resources and schedule.

• Successfully outsourced all assembly, test, and acceptance of product to contract manufacturer so it could be drop shipped directly to customers

• Reduced system COGS by 25% by identifying and improving inefficiencies in the manufacturing process

• Negotiated and developed business agreements with suppliers

• Developed plans and persuaded Engineering to improve system manufacturability

• Worked closely with technical writer to develop Operation Method Sheets(OMS), training class curriculum, user guides and service manuals

• Technical expert for product to handle escalations from Technical Support group

• Traveled internationally to troubleshoot complex issues and conduct on-site training

• Chaired Change Control Board(CCB) for all ECOs, ECRs, and MCOs using Agile

Sensys Instruments, Santa Clara, CA 1999 – 2002

Manufacturing/Product Support/NPI Engineer

Fulfilled functions of Operations and Product Support Engineer/Manager in a start up environment. Responsible for BOM creation, component procurement, assembly, test, qualification and installation of all products.

• Gathered information from R&D team and transferred it into SOPs, user guides and service manuals

• Provided technical support to domestic and international customers

• Successfully outsourced manufacturing and testing of Controller, Power Supply, XYZ Stages and Light Box

• Responsible for hiring and training MFG and Field personnel

• Developed and maintained test fixtures and tested software releases

EDUCATION:

San Jose State University, San Jose, CA

Bachelor of Science

Major – Industrial Technology

Minor – Business Management

• Dean’s scholar for achieving academic excellence

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