Customer Service Sales

Experience Social Service Assistant Director

November 2007 to August 2009 Georgia War Veterans Home, Milledgeville, GA. 31061

Assisted social service director with admissions and case management for residents

Acted as an liaison among residents and family members

Completed quarterly assessments regarding resident’s social and mental status

Attended weekly care plan meetings regarding resident’s overall care

Assisted residents with managing their bills

Entered resident’s demographic information into computer

Scheduled resident’s doctor appointments and transportation

Referred residents to physician staff when needed

Instock Supervisor

August 2005 to November 2007 Wal-Mart Supercenter, Eatonton, GA. 31024

Supervised 10-12 employees

Determined work procedures, prepared work schedules and expedited workflow

Assigned duties and examined work for exactness, neatness, and timeliness

Held morning meeting with associates regarding daily expectations

Maintained inventory of backroom merchandise

Trained employees to prepare backroom for incoming shipments

Counsel employees when in violation of procedures and policies

Assisted customers with locating merchandise

Inventory Control Stocker

July 2003 to August 2005 Wal-Mart Supercenter, Milledgeville, GA. 31061

Stocked merchandise on shelves in timely manner

Provided customer service to customers

Maintain correct count of backroom inventory

Executed exhibits of merchandise to promote sales

Operated power equipment to maneuver merchandise onto sales floor

Utilized the handheld electronic machinery to order merchandise

Customer Service Representative

December 2002 to March 2003 Aarons Sales and Lease, Milledgeville, GA. 31061

Maintained records of customer interactions and transactions

Recorded details of customers’ inquiries, complaints, and comments

Ensured that appropriate changes were made to resolve customers’ problems

Recommended improvements in products, billing methods and procedures

Solicited sale of new and additional services and products

Education Georgia College & State University, Milledgeville GA. 31061

August 2011

Bachelor Science of Psychology

Georgia Military College, Milledgeville GA. 31061

August 2004

Associate of Behavioral Science

References References are available on request.

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