Customer Service Sales

Location:

Beavercreek, OH, 45434

Salary:

$35,000

Posted:

April 15, 2012

Contact this candidate

Resume:

Tracy C. Wood

**** ********* **.

Beavercreek, Ohio 45434

937-***-****

*********@*****.***

Objective

To obtain a position that will utilize and expand upon current skills and knowledge, in addition to gaining corporate experience.

Competencies

•Systematic and highly detail oriented.

•Organized and focused.

-Microsoft Office Suite -Data Entry -Communication

-Adobe Products -Writing -Customer Service

-7+ years Retail Experience -Intermediate Spanish, American Sign Language

Education

Wright State University, Dayton, OH

Wright State University's College of Education and Human Services has 4 national accreditations.

•B.S. Organizational Leadership, 2012

•College of Education and Human Service's Dean’s List 2010

Experience

DSW Inc., Beavercreek, OH 2009 - Present

DSW is a leading U.S. branded footwear and accessories specialty retailer operating 326 shoe stores

in 40 states, with 2 million dollars in net sales.

Sales Associate

Executes opening and closing procedures. Performs monetary transactions, inventory distribution

and creation of creative sales displays. Competitively markets customer loyalty rewards

program. Provides exemplary customer service; frequently receives recognition rewards from

management for customer service and satisfaction, in addition to consistent achievement in work

duties. Cumulative recognition rewards result in exceeding peer category.

Wright State University, Dayton, OH

Wright State University is a comprehensive public University, with 8 colleges and 3 schools, and total enrollment of over 19,000. Rated among the 260 Best National Universities rankings by US News and World Report.

Office of Communications and Marketing 2010 - 2011

Marketing Assistant

Responsible for documenting all print advertisements for Wright State University and local competitors. Archived local and national news articles pertaining to Wright State University and prepared noteworthy editorials as presentation aids. Assisted with department projects for the University, by means of marketing and advertising research and data management under the Director of Brand Development and Integrated Communications. Assisted in the staff hiring process by collecting and maintaining portfolios and communicating with potential hires. Maintained and managed procurement records, in addition to general clerical duties.

Special projects include;

Managed and maintained department's ad analysis journal, used to track and analyze cost benefit of dollars spent. Managed and maintained press kits, in addition to communicating and interacting with, potential advertising clients under the Director of Advertising.

Student Liaison for the Semesters to Quarters Transition Team; Planned and executed participation in University events, researched and developed marketing premiums, and attended and contributed to weekly progress meetings.

Clerical Assistant 2008-2010

Documentation and archival of all print advertisement and news stories for Wright State University. Managed

marketing and advertising research and data for special projects. Maintained and managed procurement records. Answering and directed department phone calls for conflict resolution

Environmental Health & Safety Department 2006- 2008

Clerical Assistant

Created and continuously managed an organized method of filing for Material Safety Data Sheets. Prepared,

reviewed and edited word, excel, power point and access documents and databases. Delivered and distributed

department mail, made copies, ran errands, and other general clerical assistant duties. Answered and directed departmental phone calls of urgent nature for conflict resolution.

Payless ShoeSource, Beavercreek, OH 2008 - 2009

Payless ShoeSource is a division of Collective Brands Inc. Payless is one of the largest footwear specialty retailers in the world with 4,303 stores in 34 countries and net sales of 3.4 billion.

Key Carrier

Individually presided over all opening and closing store procedures, including the management of receipts and daily sales. Prepared and delivered bank deposits. Performed monetary transactions, inventory distribution and creation of creative sales displays. Provided customer service and satisfaction and marketed customer loyalty program.

Activities

Alpha Xi Delta, 2006-Present

•Alumnae Association, Dayton Chapter

•Public Relations Vice President (Executive Board), 2009-2010

•Publicity Chair, 2008-2009

•Alumnae Relations Chair, 2007-2008

Organizational Leadership Club, 2010-2012

Walk Now for Autism Speaks!, 2009-2011

March of Dimes Walk America, 2007-2010

Special Olympics Volunteer, 1998-2007

References

Jan Austin, Wright State University