Paul's Resume

Paul Junior Williams

**** ****** ***** ** ****/Voice Mail: 678-***-****

Atlanta, GA 30310 ***************@*******.***

Technical Skills

Java, .NET, HTML, XML, SQL Server, Visual Basic, ASP

CAREER SUMMARY

Information Technology Co-Op Nov 2007– Present

Georgia Pacific Center, Atlanta, GA

Monitor and troubleshoot issues in the EDI transaction processing and transmission systems

Involved in security set up for Enterprise Applications

Programming, unit testing of enhancements and support to a custom-developed and/or packaged system on the Java and/or .NET platform

Creating and utilizing various SQL queries to search, update, manipulate and retrieve data from various databases

Understand and ability to explain technical documentations such as user guides, technical specifications, data flowcharts and other diagrams to GP trading partners and employees.

Database Management July 2007 – Nov 2007

FirstPro Staffing, Smyrna, GA

Assignment at Peach State Health Plans on the Contract Implementation Team

Managing the contract database and providing support for the Provider Services Department by maintaining provider information and demographics in MS Access

Maintaining database integrity and provider confidentiality by utilizing various company databases such as Access, Amisys, APACT, and Georgia Health Portal

Record and perform various changes such as Tax ID Numbers, Medicaid Pay Rate, Provider Affiliations, and Network Participation or Non Participation

Accounting Manager Apr. 2006 - Feb. 2007

Buckhead Movers and Storage, Inc., Atlanta, GA

Matched invoices with payments and reconciled all discrepancies

Performed monthly closing and generated interim reports

Generated all payments for customer claims and approved all rate reductions

Maintained and updated the Accounts Payable, Cash Disbursements, Sales, and Accounts Receivable ledgers

Performed and transmitted credit card transactions and reconciled daily bank deposits

Performed and generated weekly payroll, garnishments and withholdings

Freight Team Associate Oct. 2005 – Apr. 2006

The Home Depot, Doraville, GA

Assisted in receipt of freight by scanning merchandise

Ensured merchandise was stocked on sales floor nightly

Assigned to and responsible for entire Paint Department

Required to have extensive knowledge and on-going training to provide exceptional customer service

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Office Manager / Administrative Assistant May 2004 – Sept. 2005

Eric’s Lawn and Landscaping Services, Stone Mountain, GA

Responsible for weekly payroll and employee withholdings and deductions

Performed monthly bank reconciliation and weekly bank deposits

Researched and implemented change from manual accounting and payroll to automated system using Peachtree Accounting Software

Performed duties as Human Resources Personnel for potential and current employees

Lead Telephone Information Specialist Apr. 2002 – May 2004

Metro One Telecommunications, Marietta, GA

Answer incoming directory assistance calls and provide exceptional customer service and call completion within the recommended time protocol

Use various search methods to retrieve information for numerous available databases

Resolving customer complaints and request for directory assistance credit

Update daily tally forms, credit forms, and variance reports

Responsible for ongoing team training and improving overall team morale

Supervise a team of 25 members

Front Desk Supervisor Feb. 2000 – Apr. 2002

Arborgate Inns and Suites, Greenville, NC

Provide general front desk duties, check in, check out, reservations, customer conflict and problem solving

Supervise and oversee shifts (mainly 2nd shift)

Responsible for training new employees and orientation, providing ongoing training for current employees, increasing employee morale, and development of Front Desk Staff

Ensuring prompt and courteous service to hotel guest

Displacing various shifts as needed, including Night Auditor

Completion of paper work, reports, and audits

Customer Service Specialist Jan. 1997 – Feb. 2000

Convergy’s Customer Management Group, Greenville, NC

Provided technical support and customer service to AT&T @Home cable internet users with connectivity, email, and browser problems.

Support for TCP/IP stacks, Proxy servers, DNS servers, Email, newsgroup servers, Windows OS (95/98/2000/ME/NT), and MAC Operating Systems.

Processing credit card payments and ensuring that the daily batch totals were in balance.

Elevated to first level floor supervisor for calls that have escalated from other billing/technical support agents.

EDUCATION

Georgia State University, Atlanta, GA Enrolled

Major: Mathematics and Computer Science

REFERENCES

References and supporting documentations available upon request

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