Customer Service Administrative Assistant

CRYSTAL D. TAYLOR

*** ****** *** *** *** • Brandon, FL 33511 • *****************@*****.*** • 267-***-**** (c) or 813-***-**** (h)

QUALIFICATIONS SUMMARY

Highly personable Administrative Professional with over eight years of experience in administrative and personal assistance. Excellent customer service skills as well as employee training and management experience. Experienced with conference and events planning as well as travel arrangements

• Well rounded background in providing administrative assistance and customer service.

• Experienced in serving as a volunteer personal administrative assistant for State Representatives.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Excellent experience working in a fast paced environment.

• Experienced and able to quickly observe and learn a variety of corporate programs, including those that must comply with corporate, state, or federal agency guidelines..

• Experienced in Accounts Payables and Receivables as well as Payroll processing.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook® and some Lotus).

PROFESSIONAL EXPERIENCE

M&PPG– Bala Cynwyd, PA & relocated to Tampa, FL 06/10 to 07/11

Administrative Assistant/Property Manager

Assist in managing several commercial properties owned by Maguire & Partners Property Group. Collaborate with Customers from each building to handle all property and tenant issues and keep up the building maintenance and landscaping of each building.

• Handle all administrative duties pertaining to 13 different properties, preparing weekly reports, supply ordering, large company mailing flight itineraries, meeting schedule and event planning and run all office errands

• Contributed to increasing and gaining new tenants for each building.

• In charge of requesting and maintaining all maintenance requests from tenants and also the maintenance and landscaping upkeep of each building.

• Handle all accounts payable, receivables as well as all invoices and cut and prepare all checks to be signed and mailed out.

• Create new Lease files and update all current Lease files and contracts and type up correspondences for new Lease Contracts and Amendments.

• Received outstanding positive comments from clients, as well as exceptional feedback from senior management.

MOTION INDUSTRIES – Sharon Hill, PA 06/08 to 05/10

Administrative Accounts Representative

Responsible for all financial services for the company.

• Processed, billed and mailed all invoices.

• Handled all Accounts Payables and Accounts Receivables.

• Make collection calls to collected funds for past due accounts.

• Provided Administrative Assistance.

• Answered all incoming and outgoing calls.

• Greeted and assisted visitors, heavy typing, filing faxing and duplicating. Mail processing and supply ordering.

• Copied, faxed and filed office correspondence.

• Participated in implementing new paperless process, resulting in streamlined operations.

• Dispatched all technicians.

• Provided assistance to technicians in the field.

• Implemented and designed new training materials.

WORLDWIDE ENGINEERING SERVICES – Norristown, PA 12/99 to 05/08

Administrative Coordinator

Served as Administrative Coordinator for Automation Engineering Corporation.

• Provided assistance in the Service and Engineering Dept handling general administrative duties, such as, answering all incoming calls and email support and technical issues.

• Greeted and assisted visitors, heavy typing, filing, faxing and duplicating. Mail processing and supply ordering.

• Scheduled and arranged meetings and maintained in-office calendar, keeping track of schedules/appointments, corresponded with WES representatives on upcoming meeting and events.

• Proofread and edited WES production and contract materials and also created PowerPoint slides and presentations for them.

• Entered data in the parts order entry system for the preparation of parts catalogs and indexes.

• Scheduled and dispatched all technicians for job sites as well as serving as an automation engineer for approximately 23 sites.

• Received and processed Accounts Receivable and Accounts Payable.

• Processed payroll for the technicians and processed billing invoices for the office.

• Received numerous awards from senior management for consistently providing excellent service.

EDUCATION AND TRAINING

Electronics Engineering • DEVRY UNIVERSITY – FT Washington, PA

Architectural Engineering • COMMUNITY COLLEGE OF PHILADELPHIA – Philadelphia, PA

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