Customer Service

*A Bunker Knolls Lane

Palm Coast, Fl *****

904-***-**** (cell)

*******@*****.***

Pleshette Rucker

Objective

•To obtain a position in Customer Service that utilizes my skills and

experience.

Qualification

• Successful experience in office equipment, procedures, document and client relations with excellent organizational skills.

• Excellent listening and communication skills with the ability to work well alone or as a team.

• Skilled in providing quality Customer Service with the ability to resolve problems and provide empathy to the client.

• I am a hard working, team player, willing to learn, paying strong attention to details.

Experience

2010- Maxim Home Healthcare Daytona Beach, FL

CNA

• Duties included taking residents vital signs and recording their readings.

• Written and oral documentation to include abnormal and normal assessment of health status of patients to supervisor.

• Performed bed making for residents on occupied and unoccupied beds.

• Assisted residents to ambulate and transfer to chairs or wheel chairs with transfer belt one and two persons.

• Assisted residents with ambulation with assistive devices to include walkers and canes.

• Performed bed baths complete and partial, showers and perineal care for female/male residents.

• Helped residents with drinking, feeding and meal preparations.

• Perform range of motion to include passive and active/ assistance

• Assisted residents with bedpan, and male residents with urinal, emptying urinary drainage bag.

• In addition perform hygiene needs to residents such as brushing teeth and denture care, back rubs, shaving, hand fingers, foot, and toenail care. Helped residents with dressing and undressing.

• Helped position residents in bed using draw sheets and transfer board.

• Maintained standard precautions to include infection control.

• Practice postmortem care to include dignity and respect of resident.

2009- 2010 Home Care Jacksonville, FL

Home Health Aid

• Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly person

in the home of patient. Change dressings.

• Perform a variety of duties as requested by client, such as obtaining household supplies and

running errands.

• Accompany clients to doctors' offices and on other trips outside the home, providing

transportation, assistance and companionship.

• Administer prescribed oral medications.

• Maintain records of patient care, condition, progress, and problems.

• Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and

with dressing and grooming.

• Change bed linens, wash and iron patients' laundry, and clean patients' quarters.

• Purchase, prepare, and serve meals to patients according to prescribed diets.

2004-2008 Chase Bank Lake Mary, FL

Customer Service/ Collections

• Collect on delinquent accounts.

• Update information and direct calls accordingly.

• Handle a high call volume daily.

• Educate card members on hardship programs.

2002-2004 Alpha Shirt Company Philadelphia, PA

Customer Service Rep.

• Placed orders and shipment for customers in a call center.

• Update information and direct calls accordingly.

• Handle a high call volume daily.

• Checked on shipment for customers.

• Pushed monthly sales items.

• Knowledge of all items sold, colors, sizes, and brands.

• Maintained a great relationship with fellow co-workers, clients, and supervisors.

1992-2002 Ramp Cleaners Philadelphia , PA

Manager

• Supervised a staff of 12 employees.

• Formulated work schedules.

• Expedited payroll.

• Managed inventory.

• Obtained new accounts.

• Maintained existing accounts.

Education

1990- 1992 Delaware State University Dover , DE

1986- 1990 West Windsor- Plainsboro H.S. West Windsor , NJ

Awards

• Perfect attendance

• Service Star

• Customer Service Training

• Chase Power Day Champion

• 100% Quality Performance

Contact this candidate