EB

Ellis A. Brown

**** ******* ****** • McKinney, Texas 75070 • 214-***-****

**********@*****.***

OBJECTIVE: Proprietary Software Trainer, Instructor, Courseware Developer & Facilitator

SUMMARY: Over ten years of progressive experience instructional training, courseware development. Thorough knowledge and effective execution of network administration, software installation, configuration, maintenance, training, and support. Proven communication and presentation skills. Outstanding problem solving, analytical, and decision making skills. Productive in both team-based and self-managed projects; dedicated to maintaining up-to-date industry knowledge and IT skills.

EXPERIENCE: JPW CONSULTING L.L.C.

MERRILL LYNCH Hopewell, New Jersey

WMTP PHASE II - SALESFORCE (CRM) –LEAD TRAINER 2006 to Present

Train users on the Sales Force (CRM) software system, modules, basics and advanced level. Calendar Sharing and setting up outlook connector. Microsoft 2007 and the Wealth Management Workstation system: a brief market data overview including financial quotes, news and charts. Workspace configuration and customization.

WMTP PHASE I ATP- Advanced Telephony Platform (Cisco 7961)

Train Financial Advisor’s, Client Associates and supporting personnel on CISCO 7961 VOIP Phone systems, including the attendant console.

JOHN LEWIS CONSULTING SERVICES Dallas, Texas

Training Consultant: LabDAQ, LIS-Antek HealthWare 2003-2006

 Managed software and hardware to evaluate ease of use towards work performance.

 Conduct training on all aspect of company's in-house application versions to representatives and end-users on the newly upgraded features and functionalities.

 Monitor the functionalities of equipment to ensure that system operated in compliance with new specifications.

 Confer with managers, fellow instructors, trainer representatives, customer service personnel and end-users to determine needs and scope of systems and application requests.

 Expert Training knowledge on LabDAQ, Laboratory Information Systems (LIS) by Antek HealthWare, DAQ Billing, Medical practice Management software, billing software.

NOVO NORDISK INC. (J. Ball Computer Consulting) Princeton, New Jersey

Consultant: SIEBEL (CRM) Software Training Facilitator 3/2003

 Facilitator - Implementation of Siebel v. 7.7 (CRM), Novo Nordisk AdvantEdge System Project.

 Demonstrate effective facilitator assistance in training and presentation skills for over 100 representatives and end-users through structured procedures.

P. C. Associates Fort Worth, Texas

Systems Analyst/Software Trainer 1996 – 2003

 Trained users on in-house software, analyzed the previous system and recommended upgrades to the previous software and implemented other software for other branches.

 Upgrade system and corrected errors to maintain system performance after implementation.

 Wrote software and hardware evaluation and recommendation for management review.

 Loaded specified software packages such as operating systems, word processing, spreadsheet programs, and proprietary software into computers and servers.

 Analyzed information to determine, recommend and plan layout for type of computers, peripheral equipment and modifications to existing system.

 Monitored functioning of equipment to ensure system operated in conformance with specifications.

 Plan data processing system that would provide system capabilities required for projected work loads.

 Developed layout and installation of new system or modification of existing system.

 Obtained information on limitations of existing system and capabilities required for projected work load.

 Evaluated need for security and access restrictions in order to determine hardware configurations.

 Conferred with managers, instructors, and customer representatives in order to determine training needs.

 Instructed and conducted training on all aspect of company in house applications resulting in 99% accuracy during training sessions.

 Master all aspects of courseware development methodology.

 Demonstrated effective presentation skills.

 Designed and prepared course materials.

 Analyze user requirements, procedures, and problems in order to improve existing training requirements for over 1000 users.

 Identified problems, diagnosed causes, and determined corrective actions for over 95% of training related problems.

 Upgrade system and corrected errors to maintain system prior to training sessions.

 Initiated and maintained relationships with team members, developers, and marketing departments to improve knowledge of application features and enhancements.

 Bank Teller Platform training for Nations Bank, Heritage Bank and the Financial Industry.

IBM Dallas, TX

Customer Service Representative 1993 to 1996

 Receiving Service Calls.

 Managed and distributed service calls and customer service.

 Handling service calls and taking them to the next level.

 Provided follow up services and allocated service calls to field service technicians.

Reliable Insurance Company Dallas, TX

Systems Administrator 1988 to 1993

 Managed user accounts for over 1500 employees setting up new accounts, maintaining privileges, and modifying accounts configuration daily.

 Performed backup and recovery procedures.

 Installed and configured applications software on file servers and workstations.

 Analyzed insurance database, updated, designed and implemented improved solutions.

 Provide technical training and support to end users increasing knowledge of software applications and computer usage by 93%.

TECHNICAL EXPERTISE:

 Personal Computers

 RISC 6000

 AS400

 LabDAQ

 LIS-Antek HealthWare

 EMR

 Billing Implementation

 Windows NT/ME/2007/2000/98/95/SAP

 Novell Netware

 LANs/WANs

 Word/Excel/Outlook/Powerpoint

EDUCATION:

University of Dallas Graduate School of Management Irving, Texas

MBA -Management Information Systems (MIS)

University of Cape Coast Cape Coast, Ghana

Diploma In Education

Bachelor of Commerce (Accounting)

University of London London, England

Business Studies

REFERENCES: Available upon request

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