Customer Service Administrative Assistant

Marissa E. Gerstenzang

Mobile: 415-***-**** // Email: ************@*****.*** website: www.marissagphoto.com

Profile:

Innovative, creative and results driven. I am passionate and tenacious with all my endeavors.

My goal is to use my excellent analytical and creative skills towards learning and growing with a great company/agency.

Administrative Temp work and Freelance Photography: June 2011- current LA, CA

Administrative support to CEOs, scheduling calendars, meetings, and client communications.

Making art mock-ups, writing copy and updating existing files and art.

Freelance photography and post production.

Marketing Assistant, American International Industries: March 2011- June 2011 LA, CA

Marketing plans, trend forecasting, re-launching brands, logos, designs

Extensive market research, daily Excel work, Power Point trend presentations

Product testing, naming products, writing copy, routing all works in progress.

Executive assistant for two people.

Executive/ Personal Assistant, DiMiSi Consulting: June 2009-March 2011, Orange County, CA

Responsible for researching client’s competitors and analyzing data.

Creating Product development plans that speak to client’s brands needs which increases their exposure and sales.

Research: Social media and relevant branding for each client (“It’s Delish” is up 40% in grocery sales)

Act as a liaison between the clients, creative and retailers: “Judy B” license will launch in JC Penney for Fall 2010.

Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Responsible for all scheduling, travel, meetings, personal appointments, shopping, etc.

Personal/ Administrative Assistant To Michael Shelton, Entrepreneur: April 2006- May 2009 San Francisco, CA

Payroll, shipments and inventory: Sole responsibility for Michael Shelton’s three businesses.

Events: In charge of creating events and promotion; increased bar revenue by 25%

Booked all travel, meetings, personal and business errands.

Created Excel spreadsheets for inventory, kept track of expenses with QuickBooks, always stayed under budget.

Customer Service: Met with vendors and increased new business by 30%.

Marissa G. Photography and Assisting: March2006- San Francisco/orange County, CA- present, Costa Mesa, Ca

Photograph portraits, landscapes and events for independent clients with passion and a dedication to perfection and pleasing the client.

Most recent commissions: Burgermeister and Berkeley Chamber of Commerce.

Custom Prints and Retouching: for weddings, editorial and restoration.

Projects: 40% portraits, 25% weddings, 15% restaurants and still life.

Assisted on advertising and editorial shoots: Clients included: PG&E, Sprint PCS, Fast Co, HP, Google and Fader Magazine. Set up accounts with clients, handled billing, estimates, invoices, budgets and timelines.

Non-profit documentary on Hillsdale Retirement Home.

Newlab: May 2006-November 2007 San Francisco, CA

Professional technical advisor. Clients included William Sonoma, Michael Zagaris, Thrasher and Slap Magazines.

Technical: Digital retouching, film processing, custom prints.

Logistics: Handled accounts and made sure they were on track from start to deadline.

Education

Academy of Art University

BFA – Bachelor of Fine Art, Photography, 2006, 3.8 GPA

Orange Coast College

Associates Degree, Major Liberal Arts / Minor Photography, 2003, 4.0 GPA

Software

Photoshop, Excel, PowerPoint, Word, Illustrator, QuickBooks, Flash, iwork, Microsoft Entourage, InDesign, Dreamweaver, Adobe Bridge

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