Customer Service Sales
Resume:
Bibiana Bolivar
*******@*****.***
EDUCATION
Université Rennes II, Rennes, France
French Bachelor of Arts May 2007
Major in Art
University of Miami Coral Gables, Fl
Bachelor of Fine Arts December, 2004
Major in Painting
Minors in Art History and French
EXPERIENCE
Barnes and Noble Pembroke Pines, Florida
Barista/Book Seller October 2009- December 2011
Accurately processed transactions through the POS terminal. Followed cash handling procedures and cash register policies
Discovered customer needs and appropriately suggested products, including coffee and baked goods in order to enhance service and meet sales goals
Assisted with new partners training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Responsible for store appearance, marketing of products displayed at the store
Ay Mexico! Restaurant Rennes, France
Host & Waitress April 2007- July 2008
Promoted restaurant’s ambiance and reputation by providing good customer service to our regular and new clients
Prepared tables for meals, including setting up items such as linens, silverware and glassware
Performed food preparation such as desserts and beverages
University of Miami, Coral Gables, Florida
Assistant to the Dean of Student Advisement March 2005 – October 2006
General Administration tasks including; Handling multiple phone calls, greeting students and visitors, sorting mail, and input students information in the university’s system
Answered students and parents inquiries about university’s policies and guided them to the correct department for further assistance
Student Assistance for Freshman Advising August 2000 - December 2004
Assisted Freshman Advisor for College of Arts and Science with daily activities
Provided incoming students with registration process guidelines through mailing campaigns
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