Erastus Wachira

314-***-****

fdlo6o@r.postjobfree.com

Skill # of Years Used Experience Level Date Last Used (month & year)

Desktop,MAC Systems and Network support. 6+ Expert Present

VPN Client administration and Juniper SSL support and RRAS support. 4+ Intermediate Present

Routing protocols, RIP, BGP, IGRP, EIGRP, ISIS,OSPF router and switch configuration, debugging, trunk switching, subnetting 2 Entry Level Present

Network support (TCP/IP OSI model administration, Cabling, Testing, toning) Cat5, Cat5e, Cat6 terminations 5+ Expert Present

Blackberry & BES Handheld Devices setup and support. 4+ Expert Present

Active Directory administration 5+ Expert Present

Microsoft server 2003, 2008, SBS & XP, Exchange server, SMS server setup /installation and support. 4+ Intermediate Present

Antivirus administration and virus hunting and removal. 5+ Expert Present

Remote Access e.g. VNC, Gencontrol, Goverlan remote desktop, teamviewer. 7+ Expert Present

Drafting and documentation MS Office, Visio, AutoCAD and Solid works up to 2010. 7+ Expert Present

Ticketing Remedy v6&7.0, peregrine, Magic, Heat, Service desk/HP service manager, Service Center. 7+ Expert Present

VOIP Call Management and telephony support and installation Setup, Support and maintenance 1 Entry Level Present

Email clients Lotus Notes and MS Outlook 5+ Expert Present

MS Office(Word, Excel, PP, Access, Project, outlook) 7+ Expert Present

Windows OS support NT, 95, 98, 2000, ME XP Vista win 7, Mac OS up to snow leopard. 7+ Expert Present

Windows 7 Migration – USMT, WAIK, MDT, 1 Entry Level Present

VMware,VSphere, ESX, Hyper-V, Virtual PC 1 Entry Level Present

Disaster recovery, Disk management raid arrays, Backup systems 3 Intermediate Present

Symantec Endpoint Encryption (SEE) Installation, Management and troubleshooting/support 3 Intermediate Present

Linux Redhat and Unit AIX support 4 Intermediate Present

PROFESSIONAL SUMMARY

Quality focused and dependable IT Professional with over 6 years of Networks and Systems Support.

Barrister HP , CompuCom 01/2011 – Present

PC LAN WAN Technician/Field Technician

• Involved in a multiple Windows 7 migration, upgrading 200 to over 1000pcs, utilizing USMT(User State Migration Tool) migrating files and user settings, scanning the data by use of state tool, installing Win 7 using WAIK(windows automated installation kit) apply data settings Load state tool. Tools used USMT, MDT, WAIK, Load State Tool, Scan State Tool. Use of SCCM to deploy.

• 24/7 Phone support for various users installing/configuring and troubleshooting Lotus notes R5 to R7 client, coexistence with Exchange server. Exchange 2003 and 2007 back end and client support, Ms Office support 2003 and 2007, VPN support, Network connectivity support and troubleshooting.

• Managing domain groups; testing and deploying creating groups; modifying existing groups. Managing permissions on shares and NTFS incorporating new 2003 server tools; effective permissions; printer pools priorities; Exposure to 2008 R2 64bit migrations and configurations for virtual machines.

• Worked in a various data centers scanning and tagging network equipment and cables from small scale farms to large scale. Documented all equipment and configuration ie Servers, Raid arrays, Firewall equipment, Routers, Hubs, Switches, Modems, UPS and Cabling

• Managing organization units; delegating admin authorities and distribution of group policies by modifying permissions. Creating, enforcing and linking GPOs, administering block inheritance and filtering GPOs. Assigning scripts to groups; startup and shutdown, folder redirection for network data storage, group policy modeling and reports using GPMC.

• Tested, installed and deployed security policies, audited and logged the security logs. Monitored server performance on (disks subsystem, memory, processor and network subsystem) by establishing baselines and configuring alerts.

• Managing disaster recovery by backing up and restoring data, scheduling backups, recovered corrupt registry and boot file.

• Assisting users with Lotus notes 8.x connectivity problems, customizing notes( ie panels, sidebar, mail preview, side shelf assistance, granular search capabilities specifying folders , same time connect, password resets, thumbnail viewer to see open application. Printer migration from 2003 to 2008 server using the print migration tool on 2008 server.

• MAC support including imaging, software support, graphics and design software support, networking. Worked with imacs, minimacs, powermacs, iphones syncing using itunes and macbook pros.

Sears & Kmart (Ecco select) 08/2011 – 12/2011

Switch and Controller Configuration Tech/ NOC Tech Support

• Configured, upgraded firmwares and ran config files on the Motorola 6000 & 4000 series, HP 3COM 24port switches and 60C Fortgate firewalls to run 30 to 65 Access Points for over 250 Kmart and Sears stores.

• Built the configuration files for the switches, using perl script and excel. Worked with Motorola techs in building the controller automated configuration files.

• Planning and building access point locations using Motorola LAN Planner to build the asbuilts, config text files for switches and diagrams for installation techs to use.

• Testing, installing and deploying Symantec Endpoint Encryption to over 350 machines over the network, encrypting the Hard Drive and Thumb drives and log on encryption.

Maryville University (PEG staffing (St. Louis Mo) 07/2010-12/2010

PC LAN WAN Technician

• Installation of Wyse terminal. Use of ghost imaging software to create images for various models of machines windows and macs. Use of bootcamp to partition to install windows on Macs. Thin-apping applications using Microsoft VMware.

• Supporting students with hardware ie personal laptop and desktop the Learning management system D2L(Desire to learn) on how to log in, change password access the internet and connect to the school wifi, updating the contents on D2L for staff and students.

• Assist students over the phone and in person with printing, computer problems, Email moving users to new email system and syncing old and new accounts, updating their laptops and desktops to comply with the wireless and LAN requirements eg Antivirus, Windows Update, .

• AD account maintenance, adding, disabling, deleting user and computers to the domain. Granting access and permissions to network folders. Resetting passwords and unlocking user accounts.

• Training students on the new email system and new printing system using student ID cards. Assisting in computer lab as an assistant.

Thomson Reuters (UCS Services)(Eagan, Mn) 04/2009 – 07/2010

Global Service Desk Analyst

• Provide comprehensive first and second-tier support up to 60 calls for the efficient resolution of technology problems and requests for end-users through the phone, email and remote tools eg Dameware and SMS remote tools

• Troubleshoot network connectivity, VPN client, Juniper SSL connections, intranets, blackberry support, RSA Hard tokens and soft tokens ACE VPN account management resetting passwords and synchronization. Trouble shooting hardware and software related issues. and antivirus ie trend micro. Troubleshooting printers Xerox and faxes.

• Performed remote software installations via network shares and atliris software deployment tool, provided recommendations for upgrades. Gained experience in Phone applications and systems eg, Avaya, Cisco VOIP, Service manager to track calls.

Shaw Group (UCS Services)( St Louis, MO) 04/2008 – 12/2008

PC Network Technician 3

• Installing, setup, configuring, maintaining, troubleshoot, analyze, and repair, hardware and computer peripherals, company standard software, web applications, server maintenance and support for local users and 4 other remote location consisting of 250+ node local and remote windows clients and networked printers and scanner via phone and remote automation.

• Active directory administration-supported and maintained user accounts, GP, Permissions, Security and groups. Exercised commonly used concepts practices and procedures within the help desk, Desktop Support and LAN/WAN support. Exposure Voip administration and server support

• Assisting engineering users with installation and troubleshooting design software ie AutoCAD 2007 and 2008, AutoCAD Inventor, Solidworks and adobe products eg CS suite. AD administration including adding, deleting, disabling and resetting user accounts, file and network folder restorations from NAS backups. Light Voip administration and server support

KV Pharmaceuticals(RHT) ( St Louis, MO) 09/2007 – 2/2008

PC LAN WAN Technician

• Provided support for over 250 local and remote users. Purchasing Dell and fujitsus laptop parts, accessories

• Supported various applications MS office suite, Siebel CRM, Microsoft office 2000 to 2003 professional, Microsoft project, Microsoft Visio, windows 98, NT, Norton antivirus, paint shop, pc anywhere, Symantec ghost. Was part of the group that planned and designed Citrix VDI installation, setups and support

• Software and hardware testing, implementation and deployment e.g. wink, softgrid software management server, laptops, accessories

PROJECT WORK (WYR) (Nationwide) 01/2003 – 08/2007

Technical support & Network Support

• Upgraded internal cabling to CAT 5/6 UTP in preparation for 100Base-T network upgrade, Tested and connected all drops from the switch to the wall jacks. Installed and imaged router and switches. Data center experience in building closets, racking and stacking, cabling and networking.

• VPN setup for telecommuting users. configured and tested connectivity through the VPN tunnel to corporate offices, and trained end-users on logging on to and accessing resources on the network.

• Install, refresh PCs, Imaging systems, moves, printers, scanners, upgrade software, adding imaged devices to OU on AD for various small and large scale businesses. Rack setups ie IBM blades, DELL and HP servers, RAID arrays, datacenter experience installing Network equipment; routers, switches, patches, CAT 5/5e/6 cabling, Fiber optic.

• Replaced and configured Cisco switches and routers for various companies. Wireless setup and configuration including wireless encryption and authentication LEAP and PEAP for internal users and external users eg guests. Upgrading IOS on single and multiple cisco catalyst switches and routers.

• Building Servers 2003, Exchange servers, supporting, upgrading Exchange 5.5 to 2000 & 2003. Migrating Lotus notes to exchange 2003. Creating coexistence between 2000 and 2003 exchange and 2003 and lotus notes.

• Installed, upgraded and configured Backup software mainly Veritas/Symantec products..Netback up 5.1 and 6.0 consisting of 6 SAN media servers/1 Master/1robot, Backup exec 9/10d/11d/12 upgrades. Configuring server and client, tape/media configurations, policy administration.

• Systems Upgrade – Improved stability and performance of system and network by upgrading earlier versions of windows to 2003 and XP Professional; Backed up customer data on existing PCs, built new computers, migrating existing applications, and customizing configuration settings.

SSM Healthcare St. Louis, MO(Newberry Group) 03/2007 – 08/2007

Systems & Network Support Analyst

• Provided technical support for 350+ users either over the phone, desk side or through remote desktop. Hardware/Software installation, troubleshooting and repair on Dell PCs, Lotus notes and exchange outlook client support. Network cables and ports installation and testing.

• AD administration setting up new users using, passwords resets on active directory and email support, Setting up and supporting blackberries, Email(lotus notes), same time connect(IM), light Domino server administration. Veritas tape backup support and maintenance.

• RISed and installed new PCs for new, temp, refresh or replacement PCs. Exposed to various projects in upgrading and pushing patches through the SMS server for numerous software e.g. HBOC, HDM, MSOffice NAV v10 upgrade, Building SQL tables and index reports for different departments.

• Exposure to installing, managing and maintaining the printer server, DHCP configuration and mail server. Worked with layer 3 switches and Cisco routers 2600 series in setting up and installing, testing and configuring network functionality.

United Parcel Service UPS(Spherion) 07/2004 – 03/2007

Plant Engineering Specialist/Technical Support

• Provided technical support on the phone, desk side, email and etickets for over 250 users on AD, hardware, software and network issues.

• Used the BES system for portable device and handheld synchronization including Blackberry. Problems and questions regarding the whole suite including PowerPoint and word, AutoCAD and Visio for drafting physical topologies

SBC Operations 08/2000 – 07/2005

Operations Assistant & Stone path Logistics

• Trouble shoot repair and maintain PC, Printers, Fax, Phone Systems, Network. Supported a Mac/PC/UNIX WAN spanning 6 offices and 150. Provided basic training to Support Technicians and users; providing first level support functions on all platforms including.

• Used the BES system for portable device and handheld synchronization including Blackberry. Administered Windows NT and Exchange users using Active Directory.

• Supported DSL users business and residential on setup and installation of DSL equipment. Tutored DSL users on the network technology involved and any new upgrades or DSL system requirements.

EDUCATION

Strathmore University Bachelors of Sciences in Computer Science

CERTIFICATIONS AND SKILLS

A+, Net+

MCSE/MSCA/MCP CCNA/CCVP training and certification in progress.

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