Customer Service Manager

CAMILO E. NEIRA

Atlanta, GA 770-***-**** (Home) 214-***-**** (Mobile) camnei@hotmail.com___

SUPPLY CHAIN / PROCUREMENT / COMMODITY SOURCING MANAGER

Professional with solid experience as a Supervisor and Individual Contributor. Strong quantitative, problem-solving and communication skills. Results driven with Initiative and Leadership. Over Ten (10) years of proven track record in Supply-Chain, Procurement, Strategic-Sourcing, Customer Care Management, and Logistics both in the US and International. Fully Bilingual (English/Spanish) with strong appreciation for cultural diversity. ERPs (JD Edwards, SAP). Six-Sigma and Lean Manufacturing Green Belt Certification.

PROFESSIONAL EXPERIENCE

HONEYWELL International, Atlanta GA 2011- Current

-Sr. Dispatcher/National Accounts Representative – Automation and Control Solutions (ACS)

Dispatching management of technical services and customer support for assigned branches. Processing & scope of technical work-orders to the Field while ensuring services are performed and completed under contractual/quoted guidelines. Ensure metrics are met for branches delivering emergency services to Contract customers. Technical Dispatch for National/Government Accounts. Active participation in other projects and Six Sigma continuous improvement initiatives. Database maintenance to ensure ERPs are in sync and up-to-date with Customer and Branch information. International Dispatching for Mexico, Venezuela, Central and South America.

GYSI Corporation, Atlanta 2010- 2011

ERP Firm HQ in Houston delivering Implementation/Support to major companies in the Area and internationally.

-Sr. Supply Chain Consultant – International

Client/Customer account management. Procurement and Supply-Chain Process Support to ERP specialists. Consultancy and end-user testing of JD Edwards/SAP processes in the Procurement/S-Chain modules of clients.

CEMEX, Houston, TX 2007-2010

Building Materials Manufacturing Company headquartered in Monterrey, Mexico, with affiliates in 38 countries.

-Corporate Procurement Negotiator – Procurement USA (2008- 2010)

Procurement Management, strategic sourcing and contract negotiations for Raw Materials, Petroleum Fuels and Alternate Fuels for the US Operations. Management of Tire Derived Fuel (TDF) Program for US Cement Operation. Operations/logistics management of Petroleum Fuels (Diesel, Gasoline) agreements. Supplier/Vendor management.

• Secured long-term contractual benefits such as supply assurance, vendor price freezing, payment-term extension, and other cost avoidance.

• Secured 2009 benefits and savings as a result of closing negotiations and gained synergies for a total of $2.5MM. Total as Procurement Negotiator 2008-2010: $4.5MM

• Fostered and improved relationships with strategic suppliers for ongoing and future procurement projects with implementation of Supplier Relationship Management (SRM) Program.

-Procurement Manager PCG Plant – Procurement USA (2007- 2008)

Procurement/Purchasing, Negotiations, Inventory and Supply Management for one of the 14 Cement Plants in the US.

• Key Liaison in getting critical parts during outages to assure timely and effective resume of operations.

• Improved internal purchasing procedure, brought inventory cycle-counts to current, cleared obsolete inventory and secured contracts to assure supply of goods and services with annual estimate savings of $500,000.

CSC-DATATRAC, Fort Worth, TX 2005- 2007

Government Contractor through various federal agencies headquartered in Chantilly, VA

-Customer Service Supervisor/Team Manager – USCIS Program (2006-2007)

Management of a Team of 25 service specialists. Performance assessment of agents on customer service skills.

Successfully led winning team consistently for 5 Months at Cust. Service level and call-efficiency among 12 other.

• Key part in numerous projects aimed at continuous process improvement for Texas Call Center Operation.

• Designed and implemented metrics-measuring reports, trained and project-certified 97% of all trainees.

VERIZON COMMUNICATIONS, Irving TX 2001-2004

-Coordinator Account Management & Vendor Sourcing – International Affiliates Division (2002-2004)

Oversaw $30MM in annual sales to the Venezuela and Dominican Republic Corporate accounts. Managed complete Service Process from quoting and negotiating stage to Export/logistics and post-sale, including vendor sourcing.

• Managed Logistics projects contributing over $5MM to the bottom line (exports, shipping, cust. ordering).

• Reduced Accounts receivables over 90% represented in $1.3MM payments.

-Administrator Customer Service – International Affiliates Division – Atlanta GA (2001-2002)

Customer service, quoting, order processing and status reporting for Verizon’s Latin American and Caribbean Corporate Accounts. Managed administrative functions to assist clients across the referenced Region.

• Emerald Award for Sales Performance & Customer Service Ratings of 98% 2001 & 2002.

BEN MEADOWS COMPANY, Canton, GA 2000-2001

Outdoor & Forestry supply equipment Distributor with 2000 annual revenues of approx. $50MM.

-Exports/Marketing Assistant – International Department

Customer service, quoting, order processing, export and product support for Latin American customers.

GRUPO EDITORIAL NORMA, Cali, Colombia 1997-2000

Book Publishing Company part of the Carvajal Group with affiliates in 40 countries and 1999 revenues of $1B.

-Product Manager – Trade Division (1998-2000)

Developed marketing strategies, sales and channel merchandising activities for 4 product lines.

-Marketing Assistant (Internship) – Trade Division (1997-1998)

Support on Strategic Planning for the Division’s Annual Marketing Plan. Royalty payments.

EDUCATION/PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA), Global Business/Marketing

UNIVERSITY OF DALLAS, Irving, TX

Bachelor of Science, Industrial Engineering

PONTIFICIA UNIVERSIDAD JAVERIANA, Cali, Colombia

Lean Six-Sigma Green Belt Certification, PURDUE UNIVERSITY, W. Lafayette, IN, 07/2011

Effective Negotiating Course, Karrass Institute, Houston, TX

Achieving Value through Supply Alliances-Seminar, Houston, TX

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