Customer Service Sales

Nicole M. Hitchcock-Marbou

* ********* ** **: 203-***-****

Derby, CT 06418 cell: 203-***-****

Email: fdj5g4@r.postjobfree.com

EDUCATION

American InterContinental University

Bachelor of Arts in Business Administration Hoffmann Estates, IL

Concentration: Marketing

Graduated Magna Cum Laude GPA: 3.84

PROFESSIONAL QUALIFICATIONS

MANAGEMENT & LEADERSHIP

Trained employees on multiple corporate databases.

Directed all group projects for all classes such as Marketing, Project Management, & Market Research, etc. while obtaining my degrees

Utilized MS Project in an educational capacity for collegiate projects regarding Time Management.

SALES/MARKETING

Employed the use of SPSS and MS Excel to facilitate Market Research outcomes.

Processed lead and reports that were pulled from corporate databases, followed up with leads, and sent out corresponding literature those leads requested.

Conducted follow up phone calls and emails to determine that materials were received and forwarded them on to their applicable sales representative if applicable.

Requests for Bids, Quotes, and Proposals, Furbished quotes.

CONTRACTS

Handled requests for information, quotes, proposals

Created quotes and proposals.

Verified information to make sure legitimate

Recorded all information into a log.

Entered information into special contracts database created by company.

Followed up on contract – gave contact information for Sales & Customer Service

CUSTOMER SERVICE

Coordinated Follow up regarding customer complaints and issues.

Processed Orders, Order Entry, and Product Availability searches.

Dealt with both internal employees and external customers on a daily basis.

Entered pertinent information into multiple corporate databases.

COLLECTIONS

Administered collection call where I brought in over $500,000 in a period of three weeks

Administered call until resolution gained

ACCOUNTING

Managed lockbox receipts, commission checks, and nightly deposits.

Set up accounts as paid , credit, as is, or collection basis

Compiled financial reports such as Over 50K Over 60 days, Open Status, and Representative Reports.

Researched and verified account information so that payment was applied toward correct account.

Manufactured invoices on weekly, bi-weekly, and monthly basis.

TIME MANAGEMENT

Arranged customer meetings, travel arrangements, and booking of conference rooms

Scheduling

ADMINISTRATIVE

Handled, supervised, and completed special projects concerning budgets, expenses, collections, commissions, prospects, leads, etc.

Entered information into multiple corporate databases as well as sending out initial literature and phone call set ups.

Processed incoming contracts by creating load file, .pdf file, doc link and attaching to correct file in applicable database

Set up necessary contract deliverables such as Internet, Extranet, and Intranet if applicable

Verified that contracts were correctly set up and loaded into system

Faxed, Filed, Copied, Delivered departmental mail

EMPLOYMENT HISTORY

Salon Coordinator Progressions Salon Woodbridge, CT 10/2010 - 4/2011

Contracts Administrator Pitney Bowes Bridgeport, CT 11/2006 – 4/2007

Admin Asst, Sales/Finance/Marketing Milestone Inc. Shelton, CT 11/2004 – 6/2005

Admin Asst, Credit & Collections MooreWallace Inc. Stamford, CT 11/2003 – 2/2004

Contracts Fulfillment Administrator META Group, Inc. Stamford, CT 6/1997 – 4/2001

Exemption Processor AlphaStar Television Stamford, CT 10/1996 – 5/1997

Executive Asst to President Greenwich Housing Greenwich, CT 6/1996 – 10-1996

SKILLS

MICROSOFT OFFICE SUITE, WORD, EXCEL, POWERPOINT, LOTUS NOTES, INTERNET EXPLORER, NETSCAPE NAVIGATOR, SALESFORCE.COM, SPSS, SIEBEL, SABRE, SAP, OMNIS, ACCESS, FRONTPAGE, MS PROJECT, PAGEMAKER, OUTLOOK, PUBLISHER, ADOBE PHOTOSHOP, ADOBE InDesign, ELEMENTS, COREL

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