Administrative

Jodi Thomas

QUALIFICATIONS

Extensive experience in administrative and customer service settings providing primary evaluation and assistance, telephone research, careful referrals and knowledgeable product support.

Excels in high stress and fast-paced environments while handling multiple responsibilities simultaneously. Adept at brainstorming solutions and in promoting a problem solving working environment.

Particularly noted for ability to communicate effectively in establishing good rapport with clientele, co-workers, and management on all levels.

WORK HISTORY

2003-present Full-time single parent, Family First

2002-2003 Guest Services/Front Desk Clerk, Super 8 Motel, Nevada, IA

Responsible for all front-end operations, information and services. Registered arriving guests, assigned rooms, issued room keys, kept records of occupied rooms and guests’ accounts. Made and confirmed reservations, presented statements to and collected payments from departing guests. Date-stamp, sort and rack all incoming mail and messages. Answered inquiries pertaining to shopping, dining , entertainment and travel directions. Contacted housekeeping and/or maintenance staff with reported problems. Recorded guests’ comments and complaints, referring customers to management if and when necessary.

1996-2001 Online Billing Associate, United Parcel Service, Des Moines, IA Resolved complex customer inquiries by interacting with various departments to investigate and eliminate problem issues. Adjusted billings and ensured maximum goodwill from transactions. Worked closely with account executives of preferred accounts, preparing statements first-hand to ensure accurate billing statements. Prepared and presented weekly status reports detailing number of calls serviced, nature of inquiry, and outcome. Consistently complimented on results and customer satisfaction.

1986-1989 Customer Service Rep. Anderson Erickson Dairy, Des Moines, IA

Answered multi-line switchboard, directing calls to their destinations, without delay. Corresponded with customers to process orders to ensure fulfillment. Conducted collection calls to reduce outstanding receivables. Filed data and performed other clerical tasks as needed for other departments.

EDUCATION

General Education Development Degree, Des Moines Area Community College

SKILLS

Solid overall grounding in all office procedures and equipment.

Self starter with equal ability to work as a team or independently.

Excellent communication, interpersonal and research/analysis skills.

Superior computer, internet, and data-entry skills. 12,000 ksph, 40 wpm.

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