Customer Service Manager
Resume:
Theresa K DiRocco
Fort Lauderdale, FL 33331
Phone: 954-***-****
E-Mail: *********@*****.***
Professional Summary
Professional with 25 years of experience in the airline industry of which the last 18 years have been in management balancing multiple tasks and peoples needs. Possess excellent communications skills and enjoy working with diverse workgroups. My management knowledge and experience along with my personal attributes of loyalty, energy, teamwork, communication, quality and commitment will be an asset to the position I obtain. Consistently receive positive feedback from managers, co workers and employees.
Work History
12/87 to 08/12
American Airlines, Inc ,
03/07 to 8/12
Customer Service Manager
10/01 to 03/07
Airport Service ,
Manager
02/99 to 10/01
Area General Manager
05/96 to 02/99
Maryland ,
Customer Service Manager
12/87 to 5/96
Passenger Service Agent
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