Customer Service Management

ALALI E. ADOKI

**** ** **** ****

APT # C***, KANSAS CITY, MO. 64154

Tel: 816-***-**** **********@*****.***

OBJECTIVE

To obtain a challenging position that utilizes the achievements, skills, strategic thinking, and leadership abilities, to help me to exceed earnings, goals, and performance under less than ideal economic conditions.

PROFILE

A Talented and accomplished Administrative professional with experience in Retail, Sales,

Trained Customer service, and project management specialist

Possess developed Administrative Abilities

Posses excellent written, verbal and communication skills

Experienced in Customer service and customer support

Hard working, able to multitask and shows willingness to work

Organized, Pleasant, and a great team player.

Experienced in Project Management and Business Management

Experienced in Litigation Support

EXPERIENCE

Project Management Specialist (Recovery). Citibank. Kansas City, Missouri 816-***-****

06/21/09-present. (Full Time)

Responsibilities:

Manage recovery litigation projects

Initiate projects, plan execute projects, and close out projects

Handle Monthly status reports

Prepare and approve project charter

Prepare Project meeting minutes with log and resolution

Conduct weekly projects, maintain and track project plan

Student Loan Consultant Citi Cards. Kansas City, Missouri 816-***-****. 09/08/2008-06/21/2009 (Full Time)

Communicated, and negotiated with customers on repayment options

Resolved customer conflicts

Processed payments

Handled Collection Calls

Store Manager. Zancanelli Management Corp 913-***-****. 04/2006-09/08 (Full Time)

Responsibilities:

Managed 20 employees,

Handled Customer Complains

Management Products

Motivated employees and organized team building activities

Trained, developed, and recruited employee

Coordinated with divisional heads on store strategies

Resolved problems and conflicts

Performed weekly work scheduling

Performed weekly and monthly Inventory count

Placed merchandize Orders

Administrative Assistant. Robert Newton Studio. 913-***-**** 04/2003-03/2006. (Full Time)

Responsibilities:

Provided administrative assistance to managers and supervisors in preparing agendas.

Prepared daily cash activity

Recorded entries for cash receipts

Prepared deposits for cash

Applied payments into system

Answered telephone calls

Coordinated projects and meetings for supervisors

EDUCATION

University of Phoenix Arizona. Kansas City, Missouri Campus

Information System and Management May 2012

SKILLS

Proficient with Windows, Microsoft word, Powerpoint, Excel, Outlook, Access, ACT 2000, Time Sheet. Recovery Management System (RMS), IBS, and FDR. Certified Collection Specialist

Community Service and Volunteer

I am actively involved in United Way, Harvesters, and Child Help USA.

Hobbies

Watching and playing tennis, and Soccer.

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