Customer Service Representative

MICHAEL L. COLEMAN

Phone: 615-***-**** Email: ***********@*****.***

QUALIFICATION SUMMARY

Exceptional Customer Service Call Center Representative. Experienced in document processing and office procedures. Working knowledge of MS Word, MS Excel, MS Office, Outlook, Faxing, Copying, 10-key, AS-400, Maximillion, Forklift and warehousing. Adapts easily to change and willing to learn new skills to improve job qualifications.

EDUCATION

Received GED in 1995, 2 1/2 years Computer Science studies, Texarkana Community College

EMPLOYMENT

COMDATA CORP., Brentwood, TN 2002-2012

Credit Card Security Associate

Responsible for handling inbound calls from customers to place orders and process credit card transactions. Complete outbound calls to verify orders by contacting banks, card holders, directory assistance, and utilize other internal and external systems to ensure the legitimacy of every transaction. Experienced with Trans Union and LexisNexis anti money laundering and identity verification tools. Working with banks, in-house personnel, and law enforcement agencies to identify and curtail suspicious or fraudulent activity. Proven success at maintaining confidentiality of customer credit/debit card information.

• Recipient of numerous Bravo Awards for outstanding performance.

• Top associate of the Quarter Award .

• Achieved above average high scores during monthly evaluations.

• Recognized as a top performer in the department.

SAFECO FIS, Nashville, TN 1999 - 2002

Outbound Customer Service Representative

Made outbound calls to insurance carriers and agents to update loans. Performed basic mailroom operations, Scanned documents, Performed inventory, and trained new employees.

• Promoted to Outbound Customer Service Representative.

• Perfect attendance for 1999.

• Promoted to Team Lead in Document Processing.

• Received Employee of the Month award, August 1999.

• Voted Star of the Month by co-workers, September 2001.

LOUISIANA PACIFIC CORP., Carthage, TX 1989 - 1993

Machine Operator

Operated machinery, performed maintenance, inventory and reports.

TYSON FOODS HATCHERY, Carthage, TX 1987 - 1989

General Labor

THE FRYMASTER CORP., Shreveport, LA 1981 - 1987

Warehousing

Forklift Operator, Pulled parts for assembly lines, Assigned work duties, Ensured the correct pulling of parts by staff, Assigned work, Performed inventory and reports and unloaded trucks.

• Promoted to Team Lead over 10 employee

Contact this candidate