Resume from Karen Woods

KAREN M. WOODS

ADMINISTRATIVE/EXECUTIVE SUPPORT PROFESSIONAL

Office Management—Process Improvement—Customer Service—Written Communication

Database Management—Accounting & Billing—Records Management

Positive-thinking, goal-oriented Administrative/Executive Support Professional with over 10 years of progressively responsible administrative support experience that has spanned healthcare, real estate and development, and finance. Additionally, possess a Certificate in Paralegal Studies and a keen knowledge of legal terminology, legal proceedings, and general law. Consistently recognized for developing processes and procedures that improve operational efficiency. At Robert Wood Johnson University Hospital, instituted more user-friendly procedures that streamlined portions of the recruiting and hiring process. Exceptionally organized with the ability to multitask, prioritize, and complete numerous tasks and projects on or ahead of schedule. True team-player who thrives in a collaborative work environment. Excellent technical skills that include proficiency with MS Word, MS Excel, Outlook, and Word Perfect 8.

PROFESSIONAL EXPERIENCE

Robert Wood Johnson University Hospital, Rahway, NJ

SECRETARY, HUMAN RESOURCES (HR), 2008 – Present

 Originally hired to answer telephones, but quickly given increasing responsibilities by HR Recruiter, which includes providing overall administrative support to HR Department at one of nation's leading academic medical centers.

 Answer applicant and employee inquiries via phone and in person, and direct calls to appropriate staff.

 Compose and mail all correspondence to applicants and new hires, ensuring accuracy and clarity.

 Coordinate applicant interviews with Recruiter and departmental managers through Microsoft Outlook.

 Track candidate background checks through TABB Inc, to ensure hiring of most qualified candidates.

 Maintain database for Employee Bonus Referral Program, which rewards high performing employees.

 Schedule Lunch & Learn Financial Sessions to educate employees on retirement planning options.

 Schedule Retirement Teas and Luncheons for retiring personnel.

 Handle sale of movie and theme park tickets to employees and record for payroll deduction.

Initiatives & Accomplishments:

 Improved timeliness of medical physical scheduling for new hires by developing an electronic communication process of emailing scheduling instructions to new hires (formerly, instructions had been sent via postal mail).

 Enhanced candidate interview scheduling process by sending confirmation emails to scheduled candidates, improving adherence to scheduled interview dates/times.

 Developed a database tracking system to record what departments were sent applications, resulting in reduced application retrieval time.

 Receive and process a high volume of candidate applications—average of 240 per month.

CFGR Construction, Westfield, NJ

SECRETARY/BOOKKEEPER, 2007

 Provided administrative support for construction business that maintained 10 rental properties.

 Processed and maintained financial transactions, which included posting and maintaining records of tenant security deposits and rent payments, and processing monthly loan and expense payments.

 Handled tenant issues and concerns including lost keys and pest control, and composed letters to tenants regarding rent delinquency and related issues.

Initiatives & Accomplishments:

 Saved money on overdraft fees by scheduling accounts payable to coincide with income received.

The Peer Group, Edison

OFFICE ASSISTANT, 2006 – 2007

 Provided office support for company specializing in educating physicians via peer-to-peer programming.

 Wrote a high volume of correspondence, always meeting or exceeding tight deadlines.

 Maintained a database of teleconference and dinner meeting attendance.

Re/Max Properties Unlimited, Cranford, NJ

OFFICE ADMINISTRATOR, 2004 – 2005

 Provided office administration for local agency of a major international real estate franchise.

 Processed escrow deposits and personnel time sheets, and posted cash/commissions received.

 Handled calls, typed correspondence, assisted agents with real estate software, and ordered supplies.

Amerex Inc, Avenel, NJ, Clark, NJ

ADMINISTRATIVE ASSISTANT TO CFO (Long-term Temp, Karltin Personnel Services), 2002 – 2004

 Provided administrative support for apparel manufacturer.

 Handled phone calls, typed correspondence, and coordinated meetings and appointments.

 Maintained database to log invoice verification, sales journals, and cash receipts posted.

Initiatives & Accomplishments:

 Assisted Controller and Accounts Receivable Manager with bank deposits and general office functions.

Ferrara Financial Group, Cranford, NJ

ADMINISTRATIVE ASSISTANT TO SR VP OF OPERATIONS, 1998 – 2002

 Provided administrative support for major financial planning company.

 Organized life and disability insurance forms enabling swifter information retrieval.

 Resolved payment and lapse notice issues between clients and company.

Initiatives & Accomplishments:

 Developed an Excel tracking system to eliminate duplicate Attending Physician Statements and ensure their accuracy.

 Coordinated annual Christmas Angel Project for needy children, with Salvation Army.

Summit Bank, Cranford, NJ

CUSTOMER SERVICE REPRESENTATIVE, 1994 – 1998

 Provided customer service for major international bank.

 Handled all correspondence with attorneys and answered customer inquiries.

Initiatives & Accomplishments:

 Developed initiative to charge attorneys for research completed by banking personnel, resulting in revenue for bank.

 Completed work of two staff members, while Customer Service position was vacant.

 Received Revenue Enhancement Award and Chairman’s Award for Outstanding Performance.

COMMUNITY INVOLVEMENT

Warinanco Trailer Park Association, Linden, NJ

CHIEF OFFICER/RECORDING SECRETARY, 2005 – 2008

 Organized 24-member association to reach settlement with association owner following notice of park’s impending closing. Critical tasks included developing dues collection system to compensate legal team; serving as liaison with attorneys, composing all correspondence; scheduling monthly member meetings; and attending court hearings.

 Hard work and perseverance resulted in a sufficient monetary settlement for all displaced association members.

EDUCATIONAL BACKGROUND

Horizon Institute for Paralegal Studies, Linden, NJ

CERTIFICATE IN PARALEGAL STUDIES (GPA: 4.00)

Union County College, Cranford, NJ

60 CREDITS OF BUSINESS ADMINISTRATION COURSEWORK

CONTINUING EDUCATION IN ACCOUNTING AND TAXATION

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