Inquiry

COMMUNICATIONS*RECEPTIONIST*CUSTOMER SERVICE

Highly motivated and dedicated individual with 15 years experience in customer service. Provide courteous and efficient service to all clients. Resourceful and knowledgeable individual with excellent common sense, judgment and decision-making abilities. Computer literate in Windows, Basic Quickbooks, Internet Programs, Microsoft Word and minimal Microsoft Excel. Capable in a group or independent setting.

Professional Experience

MAUI GARAGE DOORS, INC.

January 2008 - Present

Administrative Assistant

·Answer phones

·Customer Service

·Accounts Receivable - Service Program

·Implemented new daily procedure for service technicians

·Spencer Homes - Waikapu Gardens Coordinator

JUMPIN FOR JOY, LLC. - Wailuku, HI

March 2003 - Present

Co-Owner/Office Assistant

·Answer phones and provide information regarding all inflatable attractions

·Reservations and coordination of delivery, set up, break down and pick up times

·Typing all customer contracts and invoices, process payment transactions and reconfirmation of reservations

·Provide courteous and professional service to all potential and current customers

·Supervise delivery drivers

GRAND WAILEA RESORT

August 2007 - November 2007

Human Resources Administrative Assistant

·Provide service for team members (employees), office support, typing correspondence and answer phones

·Process all new hires, terminated employees and inter-department transfers

·Applicant screening (reference, employment and background checks, schedule drug testing)

·Approval of employee in-house room reservations

·Maintain all employee and company confidential files

·Prepared proof of employment and income verification documents

MAUI MEMORIAL MEDICAL CENTER

October 2004 - June 2005

Health Unit Clerk

·Perform highly complex clerical tasks

·Assist in facilitating and coordinating the provision of quality medical care to patient

·Transcribe doctors orders

·Data entry, order all required labs/tests

·Prepare new patient charts, label for known drug allergies

·Answer phones, greet patient family and friends

JUMPIN FOR JOY DAYCARE

April 2001 - August 2007

Owner

·Provide childcare in a safe and clean environment for up to 6 children at a time ranging from the age of 6 weeks to 5 years old

·Coordinate daily activities and flexible lesson plans for children

·Preparation of nutritious snacks, meals and drinks for children

·Maintain policies and procedures and record keeping for Department of Human Services requirements for the State of Hawaii (annually)

MORGAN STANLEY DEAN WITTER, Wailuku, HI

1998-1999

Sales Administrative Assistant to Vice President

·Sales calls and follow up to existing and potential clients

·Schedule client appointments

·Created reports for specific high maintenance portfolios that required progress reports on each stock for top 100 clients

·Coordination of client reception, guest list, including research for several locations, level of service and quality of food and beverage with a budget for 100 people

·Coordination of transportation, activity and dining arrangements

·Correspondence for all clients with creation of Audio Business Card which led to sales growth of 20%

·Data entry, answer phones and typing (55 wpm) correspondence for client services

ASTON AT THE MAUI BANYAN, Kihei, HI

1997-1998

Guest Service Agent

·Clerical and reception duties utilizing all standard office equipment, including typing correspondence and facsimiles for General Manager and Front Desk Manager.

·Maintained a 150 room hotel independently as an agent, reservation agent and operator twice weekly, and with one assistant throughout the week

·Handled telephone communications and assisted with implementing of new telephone and voicemail system

·Guest service: Check-in, check-out, preparation of registration forms, responsible for room assignments according to guest request, type in all reservations and registration information

·Coordination of transportation, activity and dining arrangements

MAUI PRINCE HOTEL, Kihei, HI

1996-2001

PBX Operator

·Telephone communications, dispatch guest request for Housekeeping, Property Management and after hours Room Service

·Typing correspondence, clerical and reception duties for Communications Manger, Sales Team and Wedding Coordinator

·Provide courteous and professional assistance to all guests, hotel operations staff, management and executive offices

·Worked independently running telephone console, strong capability to multi-task and problem solve while being efficient in often times a high volume call environment

MORGAN STANLEY DEAN WITTER, Wailuku, HI

1996-1997

Receptionist

·Telephone communications

·Office assistant to 10 brokers, 2 Sales Managers, Office Manager and Cashier

·Greet and provide courteous and professional assistance to all clients

·Typing responsibilities for all brokers and office staff including special reports for high priority clients for Vice President and President

MAUI PRINCE HOTEL, Kihei, HI

1993-1996

Front Desk Receptionist

·Check in, check out guests and groups

·Cashiering duties, currency exchange, maintained $2,000 cash bank

·Golf, Tennis, Sundry, late Food & Beverage Postings

·Typed arrival and departure letters and hotel management correspondence

·Prepared future arrivals (one day out) and room blocking to accommodate special requests for incoming guests

Education:

MAUI HIGH SCHOOL, Kahului, HI

High School Diploma

June 1992

Volunteer:

BALDWIN HIGHSCHOOL, Wailuku, HI

Secretary for Baldwin Athletic/Cheerleading Program

KINGS CATHEDRAL, Puunene, HI

Greeter Ministry under the direction of Pastor Albert Kamau

Cell Group Leader Young Adult Women under the direction of Shannon Marocco

Choir, Worship Team under the direction of Pastor Chris & Melissa Davis

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