Customer Service Data Entry
Resume:
MITSY CHAMBERS
***** ************, *******, ** *****
**********@*****.***
OBJECTIVE
To obtain a position where, I can utilize my customer service, order entry, organization and time management skills.
QUALIFICATIONS SUMMARY
Five years of experience providing customer support in busy call center environments for credit card and banking industry employers. An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Good communication and excellent listening skills with a positive attitude and ability
• Self-motivated and self-discipline with ability to work effectively
• Extremely productive in a high volume, high stress, environment
• Managed a high-volume work load with a deadline driven environment
• Proficient with Microsoft Office System (Microsoft Word, Excel, PowerPoint, Outlook).
RELATED PROFESSIONAL EXPERIENCE
JP Morgan Chase
Data Entry/Lockbox Clerk
• High volume data entry in bank database
• Processed and deposit check
• Data entry from physical checks and electronic images
Citigroup
Data Entry/Customer Service Representative
• Handle incoming calls from clients
• Provide information about services and resolving client inquiries
• Handle client inquiries regarding client account balance, payment history
• Researches, resolves and responds to claims request
• Sort, scan, copy, fax, file hard copy department documents and correspondence.
• Reviews merchant and issuer correspondence and use all resources decision chargeback
• Archive retrieve microfilm copy check, invoice and billing statement
• Close bankruptcy files upon release dismissal or discharge
• Produced CD’s on a quarterly basis for various clients
• Filled customer orders and processed invoices
• Entered client’s application into credit bureau database
• General office duties
Education
Houston Community College
Associate in Applied Science
Business Administration/Management
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