Customer Service Quality Control
Resume:
Di’onese D. Dean
**** ****** **, **. *****, Mo **147
********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
• Ability to train, motivates, and supervises customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
Employment Crowne Plaza Hotel, St. Louis, Mo 2008 - 2010
Front Desk Agent
• Checking in and checking out guest.
• Settle all guest and group accounts.
• Quickly and effectively solve customer challenges.
• Maintain quality control and satisfaction records, constantly seeking new ways to improve customer service.
Renaissance Grand Hotel, St. Louis, Mo 2006 -2007
Guest Service Agent
• Preforming front as well as back of the house duties for the satisfaction for all guests.
• Organizing, making and canceling reservation bills and occasional providing valet and bell-hop services
• Offering assistance to guest and providing every essential thing to all guests.
• Provided operator and concierge service to all guest
Sportservice Busch Stadium, St. Louis, Mo
Department Supervisor
• Prepared payroll for 50 employees
• Managed and Operated daily warehouse duties
• Prepared weekly inventory reports and submitted to management.
2000-2006
Education Vatterott College, St. Louis, Mo 2004
Associate of Science: Computer Technology
References Furnished Upon Request
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