Customer Service, Supervisor, Production

Work History

EXPERIENCE

Dock Supervisor ( */**12 to 9/2012) Southeastern Freight Lines Brimingham AL.

Oversee of freight to variety of locations over the southeast and southwest from the Brimingham loction Oversee of Dockworker and Break Bulk Drivers from a variety of locations Control of hours use in operation Oversee of dock personnel Nightly trailer loading operation Generate claims free loading and unloading of freight Training of employee for safety - revenue recovery program Oversee all break bulk operation to include set up, close out, all paperwork,assigning loads, assigning dock doors, ETC, 96% on time cuts Control Haz Mat bills and proper placers

Dock Supervisor [From 10/2006 to 4/2012] UPS Freight Atlanta Ga.

Oversee of freight from a variety of locations over the southeast and southwest to the Atlanta Ga. location Oversee of Road Drivers from a variety of locations Oversee of northeast linehual lanes Control of hours use in operation Oversee of dock and billing personnel Nightly trailer loading operation Generate claims free loading and unloading of freight Training of employee for safety Oversee revenue recovery program Oversee closing of daily mini-hub operation to include all paperwork,Assigning loads, assigning dock doors, ETC, Road Dispatch of Mini-hub drivers with a 96% on time cuts Control billing of Haz Mat bills and proper placers

W&I Inspector [From 2/2004 to 10/2006] UPS Freight Atlanta Ga. Inspection of freight from a variety of customer locations to the correct classification Generate additional revenue for the company Interact with dock and billing personnel Oversee of the tow-motor scale revenue recovery program at the Atlanta Ga. Location Training of other Inspectors Maintenance of tow-motor scales. Nightly Cube Measurement Certificate and trailer inspections Received ranking of 4th highest grossing company inspector for 2006 with the total of over $800,000.00 in additional revenue. Appointment Clerk and Receptionist

[From 2/2003 to 2/2004] UPS Freight Atlanta Ga. • Oversee of all incoming calls for the Service Center • Handling customer service calls • Setting of all in-bound freight appointments • Creating and billing of daily accessorial charges • DCON and dispatching of city drivers • Arrival and PCON of city drivers • Assisting in pick up calls for the city dispatch system • Assisting in Road Dispatch Part-time Dock Worker [From 6/2002 to 2/2003] UPS Freight Atlanta Ga. • Operated a tow-motor and forklift • Loaded and unloaded trailers • Assisted in dock stand operations (Assigning loads, assigning dock doors, ETC,) • Assisted in TCON of out-bound loads • Preformed Cube Measurement Certificate and trailer inspections • Loader of west coast long haul vans Billing Clerk

[From 12/2001 to 6/2002] UPS Freight Atlanta Ga. • Billing of nightly city bills • PCON of nightly city bills • Scanning of bills and delivery receipt • Billing of Haz Mat bills • TCON of loads • Data enter of shipper load and count information