Project Manager

ARLETHA DENISE ROBINSON

**** ******** ***

Apt **3

Alexandria, VA 22303

Mobile: 803-***-****

Home: 571-***-****

******.**********@*****.***

Ms. Robinson is a seasoned professional with over 10 years of government and public services experience working in highly complex environments. She has served as a consultant to numerous commercial and Federal organizations in the areas of IT operations, systems integration and requirements development. She is a data warehousing and business intelligence professional with advanced knowledge and expertise in database and data warehouse development, ETL development, business intelligence, software/application development, web development, business/systems analysis, requirements gathering, testing, performance measurement, training, and process analysis. Ms. Robinson’s government experience includes 5 years as a human resources specialist evaluating job candidates, among other duties. She has excellent communication, facilitation, training, and problem-solving skills, which enable her to convey complex technical concepts to users and colleagues of all levels. She is a team player but can work under minimal supervision and strives to provide value to the client organization.

PROFESSIONAL EXPERIENCE

Grant Thornton, LLP GPS (Government Public Sector) October 2011 to Present

Senior HCM Consultant Alexandria, VA

Denise Robinson supports the Human Capital division at the United States Patent and Trademark Office (USPTO), Office of the Chief Information Officer (OCIO). Denise is the team lead and has over nine years in federal government work experience and manpower/personnel knowledge. She is currently working on human capital and business process reengineering effort at the United States Patent and Trademark Office. Denise shapes the opm.gov jobs assessment project implementation strategy, project plan and facilitates working sessions to document the technical skills “as is” state of the OCIO’s workforce. Denise is a key member of the Monster Hiring Management Project (MHM) team that will overhaul OCIO’s job questions and answers assessment plan. Her creation of the assessment tool and engagement with OCIO senior management has been critical to the success of this effort. Denise is responsible for developing and implementing the creation of job questions i.e.: Working in the DOD Federal HRMS PS Shop. Data mapping for “Specialized and technical experience” for “all” new vacancy announcement within the OPM guidelines. She is tasked with eliminating the high volume of sourced candidates per vacancy announcement. Denise is responsible for developing a new job questionnaire that is specialized in over 60 new requirements and building a data repository to house these announcements for future use. Work on implementation team to help them build out FSDs, BRDs and other workflow documentation to federal client as needed for deliverable schedules. Provides documentation and job analysis of “as is” and “to be” processes to aide in the introduction of qualified into specific specialized areas such as GS2210 (Information Technology-DBA)-Database Administration.

Denise is also building a Best Practice Guide for new classifications supporting the annual 2012 OCIO Survey where she is responsible for analyzing data trends and compiling reports.

Wells Fargo Bank, N.A International Technology Grp May 2011 to September 2011

Senior Business Systems Consultant 6 HCM Charlotte, NC

• Performed data maintenance, research and exception reporting for the Product Detail Support Group, responsible for the consolidated list of securities traded.

• She was responsible for monitoring and ensuring accurate and timely completion of QC tasks and AGILE backlog items.

• Provided system support Trading System users by fielding questions concerning setup procedures, transmittal issues, and error messages. Built, reviewed and updated inventories in the consolidated database, Phase 3/General Ledger Reconciliation systems, and the Arts funding system.

• Continually reviewed specific data related to security types and subtypes to maintain the utmost integrity of product records

• Worked to plan and lead functional team in upgrade of HRMS application from version 8.3 to 9.0/9.1. As part of the pre-planning needed for the upgrade lead in performing fit gap on current configuration and utilization of HRMS.

• Coordinated merger or consolidation efforts on behalf of Shared Services when participating in corporate initiatives.

• Analyzed and documented user requirements and built the FSD (Functional Systems Document) for various project initiatives.

• Reviewed technical specifications, test solutions, document production processes and trained production groups.

• Assisted with the development of policy and strategy. Solicited and advised Shared Services production groups on alternatives to target business needs and opportunities.

Advantage Tech Resourcing-HP Jan 2011 to May 2011

Senior Business Analyst/ Project Coordinator Charlotte, NC

• Worked on five separate projects tied into a mass production system overhaul program.

• Gathered application requirements from users and subject matter experts, and prioritized required features.

• Translated business requirements into detailed functional specifications as input to design and development.

• Created Business Requirements Documents (BRDs) and presented them to stakeholders for approval. Provided technical details and impacts of requirements and created logical table structures to support the requirements.

• Provided interactions with JAD Sessions, Kaizen meetings, Stakeholder meetings etc. for process improvement and BRDs. provided support to the test team by creating high-level test scenarios, reviewed detailed test scripts and analyzed problem reports.

• Tracked issues and logged reports in the database for the Development team to ensure client deliverables were met.

• Built various BRD and GAP Analysis documents for client reviews and project charter requests. Analyzed business data models and provided feedback to clients on variances, contingencies and best case solutions or alternatives.

• Updated workflow system and provided updates to generated reports using Crystal Reports.

• Provided project cost analysis in the areas of program / project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control.

LASH Group-Judge Technical Services May 2010-Dec 2010

Senior Business Analyst 4/Production Sppt Charlotte, NC

• Gathered application requirements from users and subject matter experts, and prioritized required features to possibly contain scope.

• Created Business Requirements Documents, for review and approval from responsible parties.

• Translated business requirements into detailed functional specifications as input to design and development.

• Participated in JAD (Joint Application Design) Sessions and correspondence meetings with the various IT user groups.

• Worked with client and operations teams to complete new Service Requests (SR), and Change Requests (CR) to move them through live environment.

• Provided support to the test team by creating high-level test scenarios, reviewed detailed test scripts, and analyzed problem reports.

• Oversaw creation and enhancements to interfaces and web front end as deemed necessary by client business requirements.

• Maintained frequent communication with client teams regarding project deliverables and to gauge completion of pending projects. Ensured existing documentation is kept up to date as requirements changed.

• Provided client updates and status reports on various implementations or test and production issues

IT DataServices LLC March 2009-January 2010

Senior Project ADM Atlanta, GA

• Ensured project teams kept on schedule and under budget within the constraints of the project.

• Conducted status review meeting weekly with business partner and project manager during testing to report status and defect analysis.

• Effectively communicated with contract lead and team members to provide excellent support and feedback when deliverables were due.

• Tracked deliverables for implementation and performed other change management duties as required. Including but not limited to leading meeting with stakeholders to discuss short falls or budget restraints.

• Maintained and tracked project deliverables as well as budgeting issues in regards to technology configuration costs and additional resource gathering.

• Coordinated all change efforts and document them using MS Project Server and post them to the SharePoint folder for global viewing.

• Devised workflow plans (Pegasus) to meet aggressive timelines and successfully implement development concurrently with testing.

• Produced documentation and trained users on MS Visio process flows and user scenarios.

• Helped manage Lombardi BPM processes, interactions and documents needed to resolve project issues.

Ingersoll Rand Corp April 2008 to October 2008

Senior HRMS Consultant Davidson/Charlotte NC

• Acted as business liaison for PeopleSoft HRMS systems integration and Oracle Financials; navigate through Discovery process and map systems requirements taken from the user community.

• Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.

• Participated in Sprint sessions and requirement forecasting meetings with Mangers, Developers and System teams.

• Provided excellent communication skills with the ability to express business and technical concepts both verbally and in writing

• Researched and investigated all payment activity into one system.

• Standardized work sessions for driving out and prioritizing business requirements across projects to reduce dependencies and risks between projects.

• Created project plans and manage timelines for Oracle and Network initiatives.

• Developed requirement through data mapping requirements application.

• Incorporated six sigma best practices to help drive out their processes and scoped out high-level and low-level design for second interactions of their retirements and human resource module(GEAC)application and assisted development team in testing and deployment using MS Access.

• Responsible for gathering business requirements, generating BRD’s and writing technical documents in Oracle.

Planet Information Tech-Wachovia September 2007 to April 2008

Senior Project Coordinator Uptown Charlotte NC

• Worked on Implementation team for SEC (Security and Exchange) Division in project tracking and tasking.

• Responsible for ensuring project teams kept on schedule and under budget within the constraints of the project.

• Participated in the JAD Sessions and correspondence meetings with the various IT user groups.

• Coordinated with the security and exchange change manager on all updates related to relocation process of team moving from Charlotte office to Richmond VA location.

• Facilitated start-up tasks and constraints of relocation process with Change Manager

• Provided document control for all change management requirements and deliverables per Wachovia protocols.

• Worked with various levels of the project such as product vision, product road map or progress, release plan, sprint plan or iteration where we defined featured functionality of the product.

• Drove out process requirements, revised project plans and posted changes to SharePoint folders for viewing by all Program Managers responsible for SEC Division.

BearingPoint Consulting Grp June 2005 to July 2007

Senior Mgmt. Analyst/Consultant Locations-US (NJ/TN/VA/DC)

1) Solutions Product Consultant- Summit New Jersey- Public Sector

• Conducted POC of Oracle R/12 modules and user compliances on Oracle Financials for Life Sciences Customer- Purchase orders, Trade Mgmt Modules.

• Converted legacy employee data over from various conversions (excel and access) *Conducted test scenarios to see what was measurable (data conversions).

• Analyzed business requirements for each submenu within Oracle Financials Suite

• Provided functional support and assist with training users on new platform modules

• Created differential shifts, shift policies and calculate the labor costs for various scenarios

• Ensured the users are familiar with module as conversions and upgrades become available

• Provided POC(Proof on concept) on other modules that are affected by ( AR/AP/GL)

• Acted as primary Point of Contact (POC) and Subject Matter Expert (SME) in multiple systems conversions and upgrades across the Enterprise, including Oracle Financials Document and Visio.

• Provided technical writing solutions consulting and business requirements analysis for campaign execution and tracking, as well as channel integration of Business Intelligence / organization-wide Business Analytics (BI) in the areas of HRMS (PeopleSoft), and ERP.

2) Senior Systems Engineer (MPT&E)-Norfolk, VA/Millington TN-Dept of Defense

• Completed system implementation for the SECNAV Development MPT&E (Manpower, Personnel, Training and Education) team based out of Naval Base in Millington TN.

• Incorporated DODAF/DOORS process to develop enterprise architecture diagrams using tools for data manipulations and analysis of deliverables.

• Processed OLAP conversions using data migration fields and SQL Queries.

• Developed dashboards and templates for analysis and manipulation of project tasks (As is) and the (To be) process.

• Created User Defined Roles for users to support dashboard views in the DODAF Systems Architecture Environment (SAE).

• Conducted testing on data modeling views, using comparison charts (PERT) and WBS for BPMN through presentations, spreadsheets, and project plans.

• Developed new modules using System Integration (SI) for the conversion of legacy data to Operational Views (OV-5’s and OV-7) for better management and tracked of processes.

• Incorporated SV-7(System Views) process into OV5 (Operational Views) organizational charts defined in a clear case format.

3) Senior Management Analyst- Crystal City, DC- Department of Air Force (SFIS) Finance

• Controlled change management functions and built out processes to track Users roles and permissions.

• Directed and instructed presentations on a bi-weekly basis using PowerPoint, Excel and Visio to communicate the streamline processes of SA to Program Liaison for Department of Air Force Lead.

• Used SDLC and Six Sigma methodologies to perform data migration and data mapping for existing technology to new and/or acquired environments for both in-house applications and SAAS business tools.

• Conducted data mapping, creating user defined fields, technology integrations, as well as user configurations/ customizations such as purchased and/or ad-hoc reporting tools or user interface.

• Provided consulting services to ensure IT adheres to the broader vision of the

• Worked on all enterprise level platforms and was the go to person for stakeholder meetings and presentations.

Department of Defense -FEDERAL(OPM) April 2001-June 2005

Various DOD Agencies Washington DC Metro Area

Defense Information Systems Agency (DISA) June 2004 to June 2005

Senior Business Process Analyst Arlington, VA (DC Metro)

• Planned and provided new process procedures for Software improvements for newly assigned analyst within the Government services arena(Oracle/PeopleSoft/SAP)

• Worked as implementation planner for project team on various government projects(PeopleSoft e-recruit/self-service trials version 8(federal sector); led group of three junior analysts on various vendor and customer accounts dealt with financial applications that were running on a SQL platform

• PeopleSoft HRMS Self Service and e-recruit, modules towards implementing a new method for users and new employees to elect their benefits, retirement and other e-features.

• Developed action plan to correct deficiencies within scope of requirement; developed and maintained documentation regarding system functionality

• Documented all issues and resolutions using Six Sigma matrix platforms

Department of Navy-Civilian OPM June 2003 to June 2004

Senior Management Analyst-GS0343/08 Quantico Marine Base, (DC Metro)

• Worked, as a Junior PM for the Business Performance Office (BPO) responsible for R&D and BRAC project (Base Realignment Assessment Center).

• Conducted, and implemented Base Performance Reports for base efficiencies and testing

• Provided competent financial and resource management functional guidance to complex business systems integration challenges

• Provided project tracking using Project Server 2000; updated and revised project deliverables based upon project timelines and constraints.

• Worked on improving various software implementations for civilian employees coming to work for Department of Defense by using PeopleSoft (federal) PDS (Personnel database systems to improve on processing new hires.

• Migrated junior analyst into Six sigma practices for Federal sector and Dodd 5000.1 regulations)

• Attended meetings throughout DC Metro area for project tracking and rationale(s) per Federal guidelines.

Department Of Homeland Security (DHS) June 2002 to June 2003

Senior Business Analyst 7th and D Street, Washington, DC

• Led cross-functional team through business requirement gathering for analysis, design, and implementation of a PeopleSoft enterprise portal for HR employee and manager self-service

• Worked on the FEMA Readiness Program as their liaison for project tracking and submittal processor

• Processed Financial statements, and help improve money move processes and work flows

• Served as the project support team lead for the deployment of the PeopleSoft Federal 8.0 for reporting workflow and requisition documentation.

• Implemented upgrades to current HR PeopleSoft personnel software modules.

• Forecast project costs and assessments for R&D (Research and Development) of HAZMAT operations for FEMA mgt.

Defense Threat Reduction Agency (DTRA) May 2001 to June 2002

Business Analyst/Financial Analyst Fort Belvoir, VA (DC Metro)

• Responsible for financial and business aspects of procurements process from start to finish; managed all aspects of the budget related to financial/ personnel systems

• Lead efforts in creating business requirements for automation of manual accounting processes for Commercial Accounts Program

• Provided functional requirements and analysis on PeopleSoft HRMS (Federal) and Financials on new services for DTRA-Fort Belvoir test trials.

• Prepared all information related to requirement processing for the official public announcement by the Enterprise Allocation Board and Performance, Analysis and Evaluation Office, such as Investment Review Board and Joint Review Board hearings

• Created Business and Functional requirement gathering documents per Government SOP

Department of the US Air Force (Military) December 1996 to April 2001

Active Duty-Personnel Journeyman/Manpower Pentagon, Washington DC

Honorable Discharge

• Approved Retirement and Separation information and support for over 6,700 military personnel assigned to over 456 Organizations within the Pentagon using the DEERS (Dependent Enrollment Eligibility Registration System).

• Counseled members on procedures and application process governing military retirements and separations.

• Maintained over 350 completed and processed applications within the Personnel Database Systems (PDS) an Air Force Program.

• Processed all short notice, disability, Higher Tenure, exception to policy retirements with 100% accountability within minimum process time monthly.

• Provided out-processing briefings to approximately 230 approved retirements monthly (i.e.: Scheduling, amending, reporting and recording all actions prior to retirement date.)

• Updated and process Certificate of Discharge and input information governing and pertaining to a members discharge from military service the DDForm 214.

• Processed and issued all retirement and separation orders using both DEERS and PDS Systems were updated to ensure accuracy when transitioning out of service.

• Established a Date of Separation (DOS) for members separating from the US Air Force

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