Customer Service Maintenance

Jason M. Herbst

**** ******** ***** *.*. Seattle, WA 98105

206-***-**** ***********@*******.***

Summary

• 4 years of VoIP NOC Technical Support and Customer Service experience.

• Many years of Customer Service experience.

• Experienced and skilled in hardware, software, and firmware installation, troubleshooting and repair.

• Work independently and successfully complete projects ahead of deadlines.

• Consistently promoted by employers from within the organization.

• 8 years of software experience over multiple computer platforms including Microsoft, Cisco, Sun/Solaris, IBM, proprietary applications and business software, network troubleshooting and monitoring tools, SQL, Chrystal Reports, data production, backups, and ticketing systems.

• Experienced and highly effective in training and managing personnel.

Experience

Housekeeper /Maintenance Tech. 04/2011 – 06/2012

Senior Housing Assistance Group Seattle, WA

• Keep the public areas of a 152 unit apartment complex clean and stocked (restrooms, coffee bars, hallways, elevators, lobby, offices, exercise room, community center, retail spaces, theater room, mail room)

• Responsible for janitorial supply inventory (paper products, chemicals, cleaning equipment)

• Painting, general apartment unit repair and maintenance

• Customer service and maintenance assistance

Maintenance Technician/

Leasing Consultant 12/2009 – 04/2011

Career Strategies Inc. Seattle, WA

• Prepared units for leasing: Painting, drywall repair, light carpentry, re-caulking, closet doors/cabinets/blinds installation and repair, general cleaning and repair

• Completed work orders to the tenant’s satisfaction

• Landscaping

• Recycling and trash dumpsters and compactors

• Leased apartment units and sold the lifestyle and amenities of the property

• Prepared leasing agreements and related administrative tasks

• Created, updated, and proofread monthly rent accounting spreadsheets for corporate offices and made bank deposits

• Dispatched work orders and ensure follow through and tenant satisfaction

• Posted adds advertising available apartment homes

• Provided customer service to incoming calls and walk-ins

Property Maintenance – Private Business Owner 01/2009 – 12/2009

Ready2Rent Seattle, WA

• Prepare units for leasing: Painting, drywall repair, light carpentry/plumbing repairs, re-caulking, carpet cleaning, doors/cabinets/blinds installation and repair, general cleaning and repair

• Exterior maintenance: Landscaping, tree trimming and ensuring general curb appeal

• External building repairs and maintenance (siding replacement, painting and caulking)

• Solely responsible for all projects and my clients complete satisfaction

• Maintain high standards of customer service to owners, property managers and tenants

• In charge of advertising, marketing, bidding, invoicing, tools, supplies, insurance, tax documentation and all related paperwork

IT Support (PC Specialist) 07/2008 – 10/2008

UW Physicians Seattle, WA

• Responsible for ghost imaging, inventory control, deployment, and documentation of 250 new desktop computers

• Provided Technical and Desktop Support

• PC upgrades and software installation

• Ghost imaging and profile backup

• Hardware repair (Dell and HP)

• Temporary position

IS Operations Consultant 03/2007 – 03/2008

Baker and Taylor Inc. Bridgewater, NJ

• Lead technical support for the largest book and entertainment distribution warehouse in the world (accountable for technical issues and training personnel on SOP’s)

• Maintained and repaired electrical/hydraulic/computer integrated packing and sorting warehouse machinery

• Project Management

• Inventory management of technical equipment

• Printer and hardware repair (IBM, HP, Lexmark, CAT5)

• IBM AS400 administration (users, reports, backup, print production, labels)

• Promoted from Night Operator to IS Operations Consultant

Roofer 05/2004 – 10/2005

CentiMark Roselle, NJ

• Install commercial flat roofs using roofing construction tools and supplies while practicing safety

• Inventory control

Network Technician 10/2000 – 02/2004

ITXC Corporation Princeton, NJ

• Provided technical support and customer service for international Voice over IP wholesale network

• Administrative support for network engineers, supervisors and sales team

• Trouble ticket management and resolution

• Troubleshot and repaired network issues remotely (CISCO and Microsoft VoIP routers, T1 lines, Telecom switches)

• Promoted from CSR to Network Technician

Education

North Seattle College 09/1999 – 08/2000

Network Administration

Seattle Central College 09/1988 – 06/1990

Liberal Arts

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