Customer Service Manager
Resume:
Jerald D. Lamb
Ventura, CA 93001
********@*****.***
Objective
-To continue my career.
-Expand my experience and knowledge in the workplace.
-Help my future employer reach goals and achieve overall success.
Qualifications
-20 years experience in industrial production and logistical management
-Experience in hiring, training and maintaining high communication levels with personnel
-Self starter with ability to readily assess and motivate others to maximum potential
-Experience in providing excellent internal and external customer service
-Knowledgeable in Microsoft software including email and internet
-Excellent written and verbal communication skills
-Honest, reliable, resourceful, loyal and well organized
-Able to handle multiple duties and multiple personalities
-Experience with negotiating, initiating, terminating and auditing vendor contracts and invoices
Professional Experience
Welder/Fabricator
2/12/2011 to 1/8/2012
Pacific Construction and Fabrication
-ARC, MIG and TIG welding (80% stainless steel)
-Complete custom metal fabrication
-Production manager
-Logistical supervision
District Port Manager – Port Hueneme
4/15/2003 to 10/28/2010
American Suzuki Motor Corporation, Brea CA
-Oversee vehicle allocation process
-Oversee the transportation of vehicles
-Ensure inventory receipt
-Ensure quality control program compliance
-Enforce policies and procedures with various vendors
-Provide information and support on special projects and vehicle campaigns
-Initiate, oversee, and audit damage surveys and repairs
-Vendor training
-Audit monthly invoices for services rendered
-Initiate and maintain transportation and marine damage insurance claims
-Supervise automotive repairs (body shop and mechanical)
Co-Owner
11/1/2003 – 5/17/2010 (divorce)
Anacappucino, Port Hueneme, CA
-Various duties in regards to preventive maintenance
-Accounting
-City, County and State regulations
-All duties associated with owning small business
Traffic / Production Manager
8/2/1994 to 2/10/2003
Wenonah Canoe, Winona, MN
-Directly in charge of plant control, 6 trucks, and 3 warehouses
-Scheduled production to meet shipping demands
-Trained and supervise several employees in safety, shipping, packaging, and warehousing methods
-Experience in shipping overseas and preparing customs documentation
-Strong customer service skills
Education / Training
-College of the Sequoias, Visalia, CA - AA degree in business administration (1989 - 1991)
-Winona Technical, Winona, MN – Industrial Maintenance and Microsoft Software (1994 -1997)
-Hueneme High School, Oxnard, CA - Diploma (1985 - 1989)
References
-Available upon request.
Contact this candidate