Quality Assurance
Resume:
TERRY A. LYLES
Monroe, NC **110
Home: 704-***-**** *****.*****@*****.*** Cell: 704-***-****
SUMMARY
Skilled quality engineer with strong background in cost control, problem solving and manufacturing. Demonstrated track record of managing suppliers and staff for consistent results. Proven ability to resolve QA issues at supplier level. Strengths in developing organizational quality structure, standard operating procedures, data collection tools and databases. Active Secret Level DoD Clearance.
Professional strengths
• SPC Techniques and Principles • Statistical Analysis and Market Research
• Vendor Qualification and Quality Assurance • Lean Mfg / Six Sigma Standards
• Process Improvement • ISO900 / 9001 / AS9100 / ISO14001
• Transportation Logistics • Safety
PROFESSIONAL EXPERIENCE
BOSCH REXROTH, Charlotte, NC 2012–present
QUALITY INSPECTOR
Perform various technical inspections -dimensional & appearance, use complex manual, automated and electronic measuring instruments, analyze & summarize results to ensure conformity of product, make decisions on product acceptance, process & write inspection reports. Check conformity of parts and process any non-conformities meeting quality & timetable requirements. Conform rigorously with technical instructions and quality rules.
I have a manufacturing background and the ability to multi-task in a production environment. I’m experienced and knowledgeable in precision assembly components.
• Conducts first article inspections, blueprint reading, Geometrical Dimensional & Tolerancing (GD&T), CMM, works with close tolerances, using micrometers, calipers, and other precise measuring equipment.
• Use computer skills to operate MS Office Suite (Excel, Access, Word, Outlook), ERP and (SAP).
GREEN WORLD IMAGING, Charlotte, NC 2010 –2012
OWNER
Oversaw overall operations which consisted of sales and marketing strategy, financial planning (kept track of cash inflow and outflow, liabilities and assets). Customer service and hiring and training of all employees on hardware and software applications.
Green World Imaging is a business services company located in Monroe, North Carolina. The company primarily offers electronic scanning and imaging of paper documents for fast and convenient online retrieval and certified document shredding.
TERRY A. LYLES PAGE TWO
GENERAL DYNAMICS, Charlotte, NC 2005 – 2010
Quality Coordinator 2009 – 2010
Coordinated and oversaw inspection area consisting of approximately 4 employees to insure quality requirements in the areas of document control, product identification and trace ability, process control, inspection, testing, calibration, control of nonconforming products, storage, packaging, handling and delivery.
• Supervised MRB meetings pertaining to discrepant material for quality assurance, which resulted in a 25% reduction in disposition time, saving the company approximately $80K annually.
• Improved record retention / retrieval process for internal quality records by converting to paperless office, which decreased record retention / retrieval time by 50%.
• Assisted in raising supplier quality rating with major vendors from 60% to 100% in two years; resulted in Certified Supplier status for COT items to no-inspection status.
• Conducted internal quality system audits in support with ISO 9001:2000 / AS9001 requirements to ensure continuous certification. Resulted in more than 100 finding and multiple reports over 5 years.
Lead Field Service Representative, Iraq 2007 – 2009
Provided logistics support for technical products and services and fielding support of USMC and US Army ground systems while working in hazardous duty zones in Iraq.
• Directed Field Service Representatives (FSRs) in conducting electronic countermeasure system installations, de-installations, troubleshooting and fault isolation, and maintenance repairs of more than 3,500 combat vehicles. Achieved a 50% higher service rate than any other FOB of similar size.
• Maintained inventory and maintenance management systems. Generated Field Problem reports to identify reoccurring system faults and vehicle surveillance resulting in a 10% reduction of redundant system checks.
• Developed and implemented advanced complaints handling and corrective action systems to reduce customer complaints by 60%.
• Conducted other routine facility and equipment maintenance and security activities in order to support the overall mission of the customer.
Quality Coordinator, Charlotte, NC 2005 – 2007
CELGARD, INC., Charlotte, NC 2003 – 2005
Flat Sheet Membrane Technician
Set up ovens and extrusion equipment for trial runs, new products and new equipment. Used document control system to check current documents, updated and created new documents such as, SOPs, SOCs and JSAs for the department.
• Recognized unusual product problem and independently diagnosed the problem by identifying an equipment malfunction which led to equipment reconfiguration, thereby lowering product nonconformance.
• Used root cause analysis, trends and process improvement tools to troubleshoot product and process issues. Used SPC tools to identify and communicate findings of product and process issues which resulted in an increase of product conformance for internal and external customer specifications.
TERRY A. LYLES PAGE THREE
CELGARD, INC., (Continued)
• Assisted in cost / scrap reduction by accurately making dispositions of scrap vs. not scrap material based on findings and feedback from QA lab.
• Conducted internal audits to identify when processes were out of SOCs and ensured proper documentation was completed and any problems or machine changes were posted in logbooks. Identified and corrected ISO documentation discrepancies.
• Reported daily production results, followed up and completed action items to enhance customer satisfaction.
RAYTHEON ELECTRONIC SYSTEMS, Huntsville, AL 2000 – 2003
Quality Support Specialist
Conducted internal quality system audits in support with ISO 9001:2000 requirements to ensure development, progress, and status of continuous process improvement methodology. Analyzed defects and returned products with recommended corrective actions using R6Sigma format to minimize reoccurrence of non-conforming products, material and services Interface with government (DCMA), customers, vendors and various departments to resolve quality problems and provide information.
• Checked and reduced customer returned materials volume by 20% using preventive, corrective actions and failure analysis statistical software packages.
• Conducted on-site supplier system and special process audits of quality, production processes, record retention systems, and work procedures to qualify as accredited vendors.
• Further reviewed supplier ratings for compliance with established limits and led source inspections which led to the achievement of program requirements.
• Planned, coordinated and scheduled annual audits to meet defined timelines.
• Assisted in continuous improvement programs and production efficiency teams, which resulted in cost and scrap reduction.
• Developed and implemented methods and procedures for disposition of discrepant material which reduced rejections and customer returns by 15%.
• Assisted in writing training material and in conducting training sessions on quality control activities improving quality by 10%.
MOOG INC., East Aurora, NY 1997 – 2000
Electrical / Mechanical / Sr. Test Technician
Worked collaboratively with Quality and Product engineering in diagnosing and evaluating production activities and process management in lieu of contract quality requirements.
• Generated innovative ideas to achieve program requirements saving thousands of dollars.
• Conducted audit and internal quality control programs which ensured ISO certification.
• Repaired team training handbooks contributing to 5% cost reduction of employee training.
• Analyzed quality data to detect inadequate trends or insufficient outcomes in the quality inspection process making process more cost efficient.
• Worked in concert with Product engineering in diagnosing and proposing the necessary rework and failure analysis.
• Performed “prototyping” or pre-production testing on new units, determining problem areas.
• Served as quality facilitator and team leader and positively contributed to teamwork environment in terms of productivity initiative, cooperation, data collection and attitude.
TERRY A. LYLES PAGE FOUR
EDUCATION
BS, Industrial Quality Engineering,
Buffalo State College of New York, Buffalo, NY
AAS, Industrial Manufacturing / Robotic Automation,
Erie County Community College, Buffalo, NY
AAS, Business Administration,
Kensington Business Institute, Buffalo, NY
VOLUNTEER WORK
Technical Advisor (BEAM) – Buffalo Area Engineering Awareness for Minorities
Black Professional Organization (BPO) – Diversity Progress and Plans Counselor
PROFESSIONAL ASSOCIATIONS
Member, RI / SME Robotics Society, Student Chapter
Member, American Society of Quality Control
Member, Black Professional Organization
Contact this candidate