Customer Service Assistant

Nana A. Amoatin

***** ****** *****

Woodbridge, Virginia 22192

571-***-**** (Cell)

********@*******.***

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EDUCATION

Bachelor of Science, Radford University May 2011

Major: Exercise Sports and Health Education Radford, Virginia

Concentration: Exercise and Sports Science/Commercial Fitness

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PROFESSIONAL EXPERIENCE

Operation Manager May 2011-September 2011

L.A. Fitness Woodbridge, Virginia

• Executing the day to day the activities of a twenty-five million dollar fitness facility which includes: supervising 30 employees, daily maintenance, supply orders, budgeting, hiring and firing among others

• Plan, develop, and implement fitness programs that address the needs and fitness objectives of over ten thousand patrons

• Collect and distribute cash, calculate cash revenues at the close of business, and make daily deposits

• Enforce member policies and procedures, including but not limited to checking for active memberships and the proper use of equipment

• Acting as the lead customer service administrator

Unarmed Security Officer June 2010-August 2010

Securitas Alexandria, Virginia

• Maintained order in building for credit union employees and patrons

• Managed the front desk area in a safe and secure manner

• Managed crisis situations efficiently and effectively

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Student Assistant September 2008-May 2011

Radford University-Office of Housing and Residential Life Radford, Virginia

• Area Director Assistant; run errands campus-wide, distribute documents, check mail, etc.

• Facilities Coordinator Assistant; repair and assembly work, ADA compliance, inventory

• Safety and vehicle training, transporting materials, sustainability, key control/inventory, door accessibility

Clinical Experience (60 hours Spent at each medical unit) March 2009-May 2010

• The Birthplace at Carilion New River Valley Medical Center

• Carilion Clinic Saint Albans Hospital

• Montgomery Regional Hospital PCU Unit

Internship January 2011-Present

Carilion Rehabilitation center Radford University

• Assist both the Physical and Occupational Therapists in providing holistic patient care

• Patient education related to progressive treatment

• Establishing a patient information database via interview

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PROFESSIONAL SKILLS

• Possess excellent leadership ability, enhanced via athletics and extracurricular activities

• Bilingual - fluent in Twi and English

• Extremely hard worker

• CPR/First Aid/AED certified

• Amateur Bodybuilder

• Certified Unarmed Security Officer

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UNIVERSITY INVOLVEMENT

• Student Support Services, Member, Fall 2005-May 2011

• ISAC, Member, Fall 2005-present

• SGA, Senator, Spring 2008

• Rotaract Club, Member, Fall 2008

• Club Football, Member, Fall 2010-present

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