Customer Service Sales Representative

Brook Aldis

Brook Aldis Home: ** **** ****

Unit 2 62 Racecourse Road Mobile: 041*-***-***

Pakenham Email: **********@*******.***

VIC, 3810

CAREER SUMMARY

I am looking to gain employment overseas. Customer service is a passion of mine, as I love to be in contact with people. Some would say I am a people’s person. I am looking to gain some more experience is customer services rolls such as in a café or restaurant. I am looking to go overseas to gain more knowledge of other courtiers as well as working at the same time.

PERSONAL SKILLS AND ATTRIBUTES

• Hard working

• Trustworthy

• Reliable

• Honest

• Team player

• Attention to detail

• Responsible

• Open minded

• Great with computers e.g word, excel and PowerPoint

PROFESSIONAL EXPERIENCE

Sept 2011 to current Dandenong Valley Job Support (Disability agency)

Receptionist

Duties:

• Attending to phones at all times

• Housekeeping duties

• Assisting with job search for clients

• understanding people with disabilities

• Booking appointments for case manager

• Sending fax’ and scans

• Organizing roistered timetables for clients that work

• Sending sms on an internet sms site for reminding clients of their appointments

• Sending out the mail each night by 5:00pm

• Listening to clients when they are upset

• Organizing the club’s that we provide in our office. (e.g job club, I have to set up for the clients, I have to sms them to remind them. I sit in and help with job search)

• Locking and unlocking of the door each morning and afternoon

• Assisting with pay roll (e.g getting timesheets in to payroll in time for client’s to get paid)

• Chasing up with employers where clients timesheet’s are

• Liaising with clients on a high level

• Transferring calls to our other office, taking messages if needed

• Working with the governments data base ESS

• Working with our data base (looking up details, adding details, uploading resumes to file etc.)

2008 Partner call

Sales Representative/Team leader

Duties:

• Customer service

• Dealing with angry customers

• Ringing AFL members

• Cold calling

• Selling raffle tickets

• Meeting KPI’s (e.g selling at least 7 $200 raffle tickets a day)

• Assisting my team (giving them motive)

• Taking credit card details

2011 Future sun kids

Work Experience for 2 months

Duties:

• Assisting where they would need me (baby room, 3 year old room etc)

• Chancing nappies

• Reading books to children

• Setting up rooms and unpacking rooms

• Disinfecting all the toys of a night

• Cleaning up everything of a night

• Assisting with food time

• Assisting with preparing food, cutting up apples/sandwiches etc

• Playing with children

• Cleaning the children up when they are dirty

• Teaching them counting and their abc’s

2010 - 2011 Family Friend

Nanny

Duties:

• Every second weekend (some week nights) I would like after two girls, 5 and 9

• Cooking them lunch and dinner

• Helping them get ready for bed (Shower and a book)

• Helping them with homework they had from school

• Taking them to the park and play with them

• Teaching them to ride a bike

• Helping and assisting with their learning (e.g Spelling, reading, counting ect)

2010 Samsung

Customer Service Representative (4 Months)

Duties:

• Answering and making phone calls

• Making rosters for our tech’s to go out and service the product

• Dealing with angry customers

• Looking at emails and listening to left messages

• Mapped out where the tech’s would go for the day

• Ordering part’s in to fix the problem with the products

• Dealing with white good and brown goods

• Taking credit card details

2009 Pakenham primary school

Parts of my year 11 pass 1 month

Duties:

• Sitting in with prep’s (5 and 6 year olds)

• Reading books to them

• Helping them with home work

• Teaching them things (like a teachers aid)

• Played with the children at play time and lunch time

• Packing and unpacking of classes

2008 – 2011 Coles Supermarkets

Customer service

Duties:

• Cash handling skills

• Talking with customers as they came through the register

• Packing and unpacking of stock

• Stock take

• Assisting with clients (e.g helping them find an item)

• Packing and unpacking the smoke counter

• Reception duties

2007 McDonalds

Customer Service

Duties:

• Dealing with angry customers

• Taking orders

• Cleaning up mess

• Cooking when needed

• Customer service

• Working at any time of the day or night

• Housekeeping duties

• Helping with children parties (e.g musical chairs, pass the parcel, etc )

FORMAL EDUCATION

2012- I complete my Business administrative course

Cert II in Business admin

2010 - I completed my year 12

Pakenham secondary college

2009 - I complete my childcare course

Cert I and II in child care

REFEREES

Available upon request

Contact this candidate