Management Manager

Kristopher Castillo

*** *. ***** ******

Baltimore, MD 21230

Phone:915-***-****

Email:*******@*****.***

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“Kris is an independent, self- directed overachiever who is able to communicate effectively and meet even the most difficult of challenges.”

Veronica Montenieri, General Manager, Intercontinental Hotels Group.

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Summary

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Ingenious independent young professional with an immense of business skills with 4 years of clientele satisfaction, accounting, finance and training experience. Established reputation of providing extraordinary interpersonal, analytical, communication, organizational, and bottom-line results, with expertise in the following:

Core Competencies:

•Asset-financing account Management •Account reconciliation •Tax analysis, •Bookkeeping •Financial reporting/analysis •Inventory management •Hotel Audit •Problem Solving •GAAP

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Professional Highlights

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Candlewood Suites:

-Implemented new quality training programs that produced an increase in customer satisfaction ratings, which also enabled clientele to present me with over 20-guest commendations for excellent service and one letter of recommendation.

-Decreased asset-financing turnover ratio 33%, from 45 to 30 days, by signifying great communication skills between 20+ local and national clients, and implementing quicker processing techniques toward sluggish and outdated techniques.

-Engaged in tremendous teamwork and problem solving by creating marketing campaign with Marketing Director for new market, then launching campaign while assisting in opening new 97-room luxury hotel in Tucson, AZ

-Elected as most distinguished employee and co-worker. (2008)

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Professional Experiences

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Troutman Sanders LLP, Washington, DC

Conference Service Assistant 2010-Present

-Daily supervision of operating systems with precise detail and precision to ensure planning of in-house conferences and events are functioning within business models and budget.

-Analyzing of inventory controls and records, forecasting and tracking of $5,000+ in service inventory.

-Weekly validation of invoices from vendors; matches, codes and batches invoices; and assemble voucher packages for corporate office approval.

Candlewood Suites, Tempe, AZ

Guest Service Representative 2005-2010

-Serve as the main point of contact for all guests, and ensure guest satisfaction from arrival until check out.

-Revenue optimization through guest reservations, registrations, payments, and departures; $500+ currency management; and reconciliation on avg. $6000 in cash, checks, and credit cards accounts through verification.

-Posting of nightly room rates, taxes, and recording departmental financial activities through audit functions.

-Analyzed and maintained asset-financing arrangements, issued corporate clients lines of credit; tracked sales and receipts; generated and distributed invoices; and accountable for minimizing aging accounts.

-Investigated daily tax discrepancies, adjusted taxes, recomputed liabilities, and administered account refunds.

-Demonstrated dynamic communication, leadership skills, and interpersonal skills by implementing quality-training programs for front office staff members and personally trained 5 staff members.

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Education

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B.S.c: Business Administration/ Management, Arizona State University; Tempe, Arizona(Dec2009)

--Cumulative GPA: 2.7/4.0 --Major GPA: 3.1/4.0

--SIGMA ALPHA PI: National Society of Leadership & Success ASU 2008-2009

--Earned 70% of education expenses.

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Skills

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Proficiencies:

GAAP, Financial Models, Inventory Management, Team Leadership/Supervisory, Multi-tasking, Networking, Detail-Oriented, Problem Solving.

Technical:

Microsoft Office, Visual Basic Applications, Macintosh, Holidex Systems, Opera Systems, QuickBooks, Property Management Systems, S.A.S, P.A.S.W

Languages:

--English: Native --Spanish: Novice

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