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Management Manager

Tempe, Arizona, 21230, United States
March 21, 2011

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Kristopher Castillo

*** *. ***** ******

Baltimore, MD 21230



“Kris is an independent, self- directed overachiever who is able to communicate effectively and meet even the most difficult of challenges.”

Veronica Montenieri, General Manager, Intercontinental Hotels Group.





Ingenious independent young professional with an immense of business skills with 4 years of clientele satisfaction, accounting, finance and training experience. Established reputation of providing extraordinary interpersonal, analytical, communication, organizational, and bottom-line results, with expertise in the following:

Core Competencies:

•Asset-financing account Management •Account reconciliation •Tax analysis, •Bookkeeping •Financial reporting/analysis •Inventory management •Hotel Audit •Problem Solving •GAAP


Professional Highlights


Candlewood Suites:

-Implemented new quality training programs that produced an increase in customer satisfaction ratings, which also enabled clientele to present me with over 20-guest commendations for excellent service and one letter of recommendation.

-Decreased asset-financing turnover ratio 33%, from 45 to 30 days, by signifying great communication skills between 20+ local and national clients, and implementing quicker processing techniques toward sluggish and outdated techniques.

-Engaged in tremendous teamwork and problem solving by creating marketing campaign with Marketing Director for new market, then launching campaign while assisting in opening new 97-room luxury hotel in Tucson, AZ

-Elected as most distinguished employee and co-worker. (2008)


Professional Experiences


Troutman Sanders LLP, Washington, DC

Conference Service Assistant 2010-Present

-Daily supervision of operating systems with precise detail and precision to ensure planning of in-house conferences and events are functioning within business models and budget.

-Analyzing of inventory controls and records, forecasting and tracking of $5,000+ in service inventory.

-Weekly validation of invoices from vendors; matches, codes and batches invoices; and assemble voucher packages for corporate office approval.

Candlewood Suites, Tempe, AZ

Guest Service Representative 2005-2010

-Serve as the main point of contact for all guests, and ensure guest satisfaction from arrival until check out.

-Revenue optimization through guest reservations, registrations, payments, and departures; $500+ currency management; and reconciliation on avg. $6000 in cash, checks, and credit cards accounts through verification.

-Posting of nightly room rates, taxes, and recording departmental financial activities through audit functions.

-Analyzed and maintained asset-financing arrangements, issued corporate clients lines of credit; tracked sales and receipts; generated and distributed invoices; and accountable for minimizing aging accounts.

-Investigated daily tax discrepancies, adjusted taxes, recomputed liabilities, and administered account refunds.

-Demonstrated dynamic communication, leadership skills, and interpersonal skills by implementing quality-training programs for front office staff members and personally trained 5 staff members.




B.S.c: Business Administration/ Management, Arizona State University; Tempe, Arizona(Dec2009)

--Cumulative GPA: 2.7/4.0 --Major GPA: 3.1/4.0

--SIGMA ALPHA PI: National Society of Leadership & Success ASU 2008-2009

--Earned 70% of education expenses.





GAAP, Financial Models, Inventory Management, Team Leadership/Supervisory, Multi-tasking, Networking, Detail-Oriented, Problem Solving.


Microsoft Office, Visual Basic Applications, Macintosh, Holidex Systems, Opera Systems, QuickBooks, Property Management Systems, S.A.S, P.A.S.W


--English: Native --Spanish: Novice

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