Health Care Administrative Assistant

Mandy Balzer

**** ******* **. **** *********, IN 47906

********@****.***, cell 910-***-****

Education:

Bachelor of Science Degree in Healthcare Administration

University of Phoenix- Raleigh, NC

Graduated July 2008

Career Profile:

• Self-motivated, efficient, resourceful and reliable under pressure.

• Confident and poised in interactions with individuals at all levels.

• Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively.

• Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives.

• Possess strong problem resolution skills.

• Dedicated individual achieving a reputation for consistently going beyond what is required.

• Possess knowledge of medical and health care policies and processes.

• Familiar with medical laws, terminologies, and ethics.

• Effective command over verbal and written communication with excellent interpersonal skills.

• Familiar with operating systems like Microsoft PowerPoint, Excel, Word and the internet.

Experience:

Patient Financial Counselor, Patient Access Representative

Franciscan St. Elizabeth

Lafayette, IN

August 2010- Present

Identify those patients without or with limited health care coverage and work with those patients to explore options for payment of health care services. Often the initial contact prior to the services being rendered. Possess strong understanding of health care finance including managed care, government programs, and applicable laws, policies and regulations to assist the patient in obtaining health care funding and/or setting up payment plans. Assist patients through the process for application to programs and follow up routinely on the status of the accounts. Work with health care providers to help the patient anticipate the cost of services and educate the patient on insurance plans, financial program options, and government options for payment of health care.

Bartender

Logan’s Roadhouse

Fayetteville, NC

February 2009- March 2010

Attention to detail and preciseness. Builds relationships with customers using interpersonal skills. Always having and showing enthusiasm. Memorization of drinks, food, and of regular customers. Maintains a professional appearance. Performs inventory of stock. Verifies proper identification. Works in fast paced work environment. Maintains organized and clean work space. Handles large amounts of money. Serves alcohol according to State, Federal and corporate liquor regulations.

Administrative Assistant, Sever, Hostess

Huske Hardware House Restaurant and Brewery

Fayetteville, NC

August 2001-August 2003

Enhance the effectiveness of the owner by providing superior administrative support, information management, organization of resources, and representing the organization to others. Always exhibit a positive attitude and professional demeanor. Welcome and greet guests. Organize large meetings and banquets. Schedule meetings and/or reservations. Provide daily administrative functions including, creating and typing letters, memorandums, and reports. Interview, recruit, and collect applications from prospective employees. Ensure employee nightly tasks are complete before end of work day.

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