Sales Manager

JOE LOWERY

**** *** **** • Clarkston, Georgia ***21

404-***-**** mobile 404-***-**** home • **********@*********.***;

SUMMARY

Sales and Support Technical Consultant with 18 years of experience in telecommunications sales, provisioning, project management, billing, and analysis with major retail and wholesale corporate and carrier clients.

Provided Regional Sales Manager with pre-sales and post-sales technical support

Directed installation and maintenance of products sold to national customers

Priced, sold, ordered, implemented, and verified billing accuracy of all services sold to customers

Worked closely with customers to ensure appropriate services were sold and provisioned

Managed large new projects concurrently with ongoing work from multiple customer contacts

Experienced in communicating mutual client and employer objectives, and uniquely qualified to reach those objectives. Expertise in:

Analysis of complex telecom accounts for revenue assurance

Billing of Interexchange and Wireless Carrier Services

Provisioning of all levels of telecom services within an RBO

PROFICIENCIES

TIRKS, WFA, EXACT Entry level

ASR Intermediate level

Project Management Entry level

Excel 2007, Database, Data entry Intermediate level

SONET, DS3, DS1, Trunks Advanced level

Ethernet, MPLS knowledge Entry level

FCC, Private Line, GSST Tariff knowledge Advanced level

EDUCATION, CERTIFICATIONS

Sprint PCS Advanced Technical Support training

Data Services Training Certification by Hill & Associates

BellSouth Certification for NSE I/NSE II

AMA Project Management Trained

BellSouth Service Consultant Certification

B.S. Education, JSU, Jacksonville, AL

PROFESSIONAL EXPERIENCE

ADVOCATE NETWORKS, Peachtree Corners, GA

Analyst, Service Provider Division June, 2011 – January, 2012

Conducted RFP’s, performed analysis for Telecom Expense Billing group

RADIANT SYSTEMS, Atlanta, GA

Contractor, Sales Support Manager April, 2011 – June, 2011

CLLI code project, EVC to Cell Sites – TMO - project; Sprint EVC technical sales support;

SPRINT NEXTEL, Atlanta, GA

Advanced Technical Support Manager Aug, 2010 – March, 2011

BWTM - Case Manager for business wireless repair group: coordinated network repair issues and handled cases to closure. Directed work groups in providing solutions to small and large business customers.

EAG - Provided Tier II technical support (wireless) for Sprint employee accounts in US. Managed troubleshooting, repair, and re-provisioning of all Sprint and Nextel CDMA and iDEN devices.

Technical Consultant Aug, 2008 – Aug, 2010

Provided technical support for service and repair of Sprint data services and smartphones. Performed troubleshooting of handsets and data cards. Performed initial setup and repair of handsets. Completed transfers of services. Assisted customers with account changes, acted as customer advocate with Customer Service and Advanced Technical Support. Performed tracking and audits as part of management of store inventory. Managed tracking and reporting of exceptions for store manager.

AT&T WHOLESALE SALES/BellSouth Interconnection Services, Atlanta, GA

Technical Sales Consultant II/Network Sales Engineer II 1999 – 2008

Managed design and sales of complex transport and interconnection services to Verizon Wireless and Suncom Wireless throughout the Southeast US. Responsibilities included working closely with client’s network transport engineering team supporting augmentation and upgrades for wireless growth.

Priced, designed, and sold OC-192+, OC-48+, and OC-12 SONET rings.

Project Managed implementation of SONET rings and supporting services.

Project Managed DS1 and Trunk rolls, CFA rolls, network optimization projects.

Achieved 93% renewal rate in contract renewal project of 5000+ circuits for Verizon Wireless.

Designed, implemented E911 interconnection trunks for Verizon Wireless government services.

BELLSOUTH TELECOMMUNICATIONS, Atlanta, GA

Network Sales Engineer I 1997 – 1999

Sold and provisioned Primary Rate ISDN and switched access services in the Southeast US to MCI subsidiaries UUNET, Internet MCI, and Campus MCI, Internet Service Providers. Managed and coordinated the applications and projects to establish collocation for MCI in BellSouth Wire centers.

Conducted planning meetings with the customer, established annual implementation goals and identify locations for new service. Provided spreadsheets with circuit and account information to customers to assist them with inventory management and attainment documentation.

Prepared Service Inquiries and Service Requests, implemented PRI network.

Managed applications, implementations of collocation for Brooks Fiber and MCI in the Southeast US. Managed records, payments, and documentation of collocation projects.

BELLSOUTH BUSINESS SYSTEMS, Atlanta, GA

Service Consultant 1994 – 1997

Project managed provisioning of point to point circuits for Georgia Lottery. Met compressed timeframes for installation. Coordinated implementation with independent telephone companies.

Managed ordering, implementation and billing of Access (FCC) services for large retail customers in Southeast US; and ESSX services for State of Georgia in Atlanta area and Georgia Tech campus.

Managed provisioning of digital data services for GTECH / Georgia Lottery.

Established implementation and billing procedures of FCC Access services to large retail business customers, acted as the sole provisioner of Access services for 3 Account Managers.

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