Medical Assistant Quality Assurance

Laura-elena Racines

**-** ****** **. **********, NY 11357

347-***-**** ******************@*******.***

registered Medical Assistant

CMA with experience in a multi-physician family medical practice and additional healthcare experience as an RPT. Known for dedication to providing premium patient care. Skills include:

Medical Billing & Coding

Medical Records Management

Data Entry (45WPM)

Bookkeeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Patient Education

HIPAA & OSHA Knowledge

Education

Certified Medical Assistant (CMA), 2007

Registered Phlebotomy Tech (RPT), 2007

Certified in First Aid & CPR, 2007

High School Diploma, BAYSIDE HIGH SCHOOL BAYSIDE, NY, 2004

Professional Experience

DR. HARRISON CHEN Manhattan, NY

Surgical Assistant- 2011

Served as a member of oral healthcare team for busy oral surgeon’s office. Assisted two surgeons in guaranteeing the best patient care and maintaining on schedule for each procedure.

Assisting doctors with procedures (Implants, extractions, apicoectomy, sinus lifts), sterilized instruments after every procedure, sanitize the room after each patient, discharged patient with instructions and priscriptions (under doctor’s orders), prepared room for each surgery, performing x-rays for patients using I-Cat CT scan, collecting biopsies from patients, setting up the rooms each morning and cleaning room after all patients leave, maintaining the sterilization room,

HEARING HEALTH ASSOCIATES Bayside, NY

Certified Medical Assistant, 2009

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist two audiologists in ensuring optimal patient care and smooth daily functioning of office. Key Results:

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors to focus on the health concerns of their patients.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations; improved patient care/satisfaction.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

KIPS BAY ENDOSCOPY CENTER New York, NY

Medical Technician/Receptionist, 2008-2009

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors to focus on the health concerns of their patients.

Collected patient urine samples in a sanitary manner for pregnancy testing as a certified medical assistant.

Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.

Maintaining and sanitizing the dressing rooms, as well as the waiting area to assure cleanliness, including restocking gowns and medical shoes. Also, instructing patients before going into procedure.

Bi-lingual: English and Fluent Spanish

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