Customer Service Training
Resume:
KARYL A. MICHAUD
Address: ** ****** ******, *********, ** 02703
Email: ************@*****.***
D.O.B: May 4, 1986
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EDUCATION:
Bachelor of Arts in English and Journalism. Honors.
University of Massachusetts, Amherst
Sept. 2004 - May 2008
Double Major, Commonwealth College Honors Department
100 hour TESOL Certification Course. Linguaedge. March 2010- June 2010.
Responsible Service of Alcohol, Responsible Conduct of Gambling, & Bar Skills Course. June 2011. Training Course Professionals Pty Ltd.
Apply First Aid Australia. March 2012. Training Aid Australia.
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SKILLS:
• Highly proficient in the use of Windows and Microsoft Office products.
• Apple products, including Final Cut pro.
• Editing
• International teaching; English Language
• Efficient administration skills
• Reception/telephone enquiries
• Customer service
________________________________________
EMPLOYMENT HISTORY:
Camp Australia, Sydney Australia
March 2012-April 2012
Position held: Child Care Assistant
Responsibilities: I provided before and after school child care assistance in a school environment.
Duties:
• Interact with children
• Plan activities to gage children’s interest and help them grow
• Prepare light meals for children’s health and enjoyment
• Watch for children’s safety in a play environment
• Assist with improving the program to meet national standards
TAFE College, Sydney, Australia
January 2012
Position held: Customer Service Officer
Responsibilities: I aided with the 2012 enrolment for TAFE College Ultimo by processing enrollment forms and dealing with customer enquiries.
Duties:
• Meet and Greet Students
• Process enrolment forms
• Handle payments electronically
• Manage accurate enrolment of students
Stanford College, Sydney, Australia
June 2011to December 2011
Position held: ESL Teacher
Responsibilities: I taught English as a second language to adults from many different countries, through reading, writing, speaking, and listening.
Duties:
• Preparation of lessons
• Student evaluation
• Test preparation
• Implementation of lessons
• Managing of adult students
• Administrative duties
Strike Bowling Bar Sydney, Australia
June 2011 to December 2011
Position held: Reception/Bar Attendant
Responsibilities: I worked at a bowling and laser bar where I handled corporate parties, kids’ parties and general reception duties.
Duties
• Kid’s party host
• Bar attendant
• Food server
• Answering phones
• Handling Bookings and functions
• Customer service
International Language School, Busan, Korea.
Nov. 2009-Feb. 2011
Position held: ESL Teacher
Responsibilities: I taught English as a second and foreign language to students from the age of 4 to 12, including science, math, English, music, arts, etc.
Duties:
• Student rosters, class scheduling
• Preparation of lessons
• Implementation of lessons
• Student evaluation
• Report writing
• Material Preparation
• Supervising
• Communication with students, teachers, and parents
ChungDahm Institute, Ulsan, Korea. Sept. 2008-Oct 2009
Position held: ESL Teacher
Responsibilities: I instructed elementary and middle school Korean students to listen to read, write, and speak English through a variety of different Medias.
Duties:
• Grading
• Assessing
• Assisting students
• Implementation of lessons
• Liaison with parents and teachers
• Material preparations
• Communications with students and teachers
American Broadcast Company 40, Springfield, MA, U.S.A. Sept. 2007- Dec. 2007
Position held: Reporter/Administration (Intern)
Responsibilities: In my studying of the Journalism field, I interned with the local news station to acquire more knowledge and experience in the field. I was responsible for research, field work, cutting and producing clips, and writing news scripts.
Duties:
• Research for material
• Production of news scripts
• Implementation of interviews
The Sun Chronicle, Attleboro, MA, U.S.A.
June 2007- August 2007
Position held: Reporter(Intern)
Responsibilities: I was able to serve with a local newspaper which covered the daily news of ten local cities and towns. I was responsible for writing articles, researching, paginating, and editing.
Duties:
• Production of articles
• Implementation of interviews
• Preparation of pages
Chartley’s Country Store, Rehoboth, MA, U.S.A.
June 2004-August 2007
Position: Customer Service Rep
Responsibilities: I worked for the Portuguese style deli and meat store. I worked behind the deli counter to serve customers.
Duties:
• Responsible for handling transactions
• Production of food
• Responsible for providing customer satisfaction
UMASS Auxiliary Services, Amherst, MA, U.S.A.
September 2005-May 2008
Position: Co-ordinator/Customer Service
Responsibilities: I worked for the auxiliary dining commons meant for commuting students. I was supervisor of student workers, making sure they completed their duties, training new coming employees, and assessing their work.
Duties:
• Preparation of food
• Responsible for transactions
• Overseeing of coworkers
INTERESTS:
I am a highly motivated and youthful individual. I look forward to new challenges and new experiences. I love to travel and open to what comes my way. I work well with all kinds of people and am quite amiable. I taught English in South Korea for over two years and I am open to the world of Australia. On my free time, I love to read books, dance, and listen to music. In University I was in a marching band, so I am a fan of most performing arts.
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