Interested in Call Center Management Jobs

Wallace Todd Martin

**** * *********** *****, ************* KY 42701

*************@*****.*** Home: 270-***-**** Cell:270-***-****

Work Experience

Inland, Elizabethtown, KY January 2007-January 2009

Customer Service/Sales/Trainer

-I verified orders to go out to companies.

-Made sales to new and existing customers.

-I also trained incoming employees for customer service/sales positions.

-Performed basic office duties such as faxing, copying and making phone calls.

-Sent out promotional specials, catalogs, and pricing updates for company products via fax, email, and by US mail.

iPay Technologies, Elizabethtown, KY July 2004-January 2007

Customer Service Rep./Payment Success Specialist

-I corrected account numbers/addresses on returned checks and electronic payments.

-Took and processed payments via phone.

-Answered customers’ questions and complaints via phone.

-Offered technical support to customers via phone and e-mail.

-I researched payment issues for customers.

-Copied and faxed checks to customers and payees.

-Created letters of explanation for returned checks.

-Updated daily reports of outstanding check issues.

Nielsen Media Research, Radcliff, KY May 2003-July 2004

Research Interviewer

-I conducted phone interviews with clients.

-Scheduled and made call-backs.

-Conducted basic clerical duties such as filing and data entry.

-I also attended training courses dealing with company issues.

John Hardin High School, Elizabethtown, KY August 2002-June 2003

English Teacher

-I taught Freshman, Sophomore and Junior English classes.

-Assisted in the development of student portfolios.

-Read and scored student portfolios.

-Supervised students coming into school before school hours.

Tates Creek Middle School, Lexington, KY August 2000-June 2002

English Teacher/SAFE Room Instructor

-I taught 8th grade English classes.

-Worked with other teachers to produce teaching units.

-I tutored at-risk students in after school programs.

-Worked on an individual basis with students in the in-school suspension room.

-Met with parents concerning students’ grades and behavior.

The News-Enterprise, Elizabethtown, KY May 1999-July 1999

Turret Coordinator

-Performed data entry and proofreading duties.

-Performed basic clerical work including answering phones and filing.

Lifeskills, Inc., Morgantown, KY June 1998-August 1998

Teacher/Counselor (for summer day camp program)

-I worked with emotionally and physically abused children.

-Taught the children many different subjects ranging from anger management to good hygiene practices.

-Supervised the students on the bus ride home each afternoon.

Education

Western Kentucky University, Bowling Green, KY

Bachelor of Arts December 1999

Skills/Training/Achievements

-I can type up to 70 WPM

-I have excellent writing and speaking skills.

-I have an excellent phone voice.

-I’m familiar with many computer programs such as Microsoft Office,Outlook, Word and Excel.

-I believe I have excellent problem solving skills.

-I am a self-started and am very motivated to do well and succeed.

-I am very much a team player and can compromise if needed.

-I have proficient office skills such as using a fax, copier, phone and other office equipment

-I am very organized and have proficient filing skills.

-I have also recently published a book with Publish America publishing company.

-I also have two screenplays currently registered with the Writer’s Guild of America.

Contact this candidate