Customer Service Assistant
Resume:
Felecia Peters
Vicksburg, MS 39180
Cell: 601-***-****
Email: **************@*****.***
Experience
New Car Look Office Assistant 9/2009 to Present
40+ hours per week
As customer service contact person, greets, assists, all customers, answers all incoming calls, handles complaints and resolve problems as needed. Actively listens to the customer's needs/concerns/frustrations. Verifies and clarifies what I heard from customers before acting. Eager to resolve concerns. Deliver messages to appropriate staff members, schedule appointments. Perform general office duties, maintain an accurate account of cash, checks and credit card transactions daily, count petty daily, and perform data entry. Confirm all appointments for the company, research and submit payments to all accounts. Establish, maintain and dispose of a variety of records, documents and file data. Compile all financial data into the spreadsheets, pay all bills for the company, disburse payroll checks, and obtain information to compare balance sheets and computer balances for accuracy. Perform other duties as assigned from immediate supervisors.
Warren-Yazoo Mental Health Office Manager 8/98 to 9/09
40+ hours per week
Handled multifaceted clerical tasks (e.g., data entry, filing, multiple phone lines, records management and billing.) Served as back-up to the receptionist, admissions secretary and transcriptionist. Maintained database and ensured the delivery of premium service to therapists, doctors, nurses and case managers. Quickly became a trusted assistant with flexibility and high-quality work. Assured customer satisfaction for service. Answered all incoming calls. Relayed messages to appropriate staff and reviewed and made judgments to resolve problems. Served as central point of contact for distinguished visitors; Actively listened to the customer's needs/concerns/frustrations. Performed administrative/procedural tasks including typing correspondence, responsible for proper format, spelling, punctuation and spacing using various word processing software screens, assisted visitors, scheduled appointments handling protocol. Reviewed requests for action or information, screened incoming calls, greeted visitors and referred to appropriate staff member or personally provides information. Coordinated activities, made appointments, responded to requests for information, prepared schedules, handle meeting and agenda invitations, coordinated performance reviews for senior management. Established and maintained a variety of records, documents, files and technical data. Maintained calendar and schedules appointments, arranged conferences, assembled background materials, and distributed mail to organizational segments or personnel.
Wal-Mart Photo Lab Assistant 2/95 to 8/98
40 hours per week
Assisted and greeted customers upon arrival, handled all incoming and outgoing mail, answered phones, developed pictures, packaged and prepared them for pick-up. Cleaned photo machines as required with specific chemicals, handled all procurements for the lab, mad schedules for entire staff and set prices for products from management.
Waterways Experiment Station Office Assistant 9/92 to 9/94
40 hours per week
Served as the secretary and assistant to Public Affairs Office Chief. Answered multiple phone lines, took messages, ran errands, posted assignments to the open office daily, made copies of needed information and filed appropriate paperwork. Sent faxes as requested by supervisors, typed memos for staff and sent out interoffice mail. Served as a liaison for the Chief with other departments
Specialized Skills/Experience
Communicated effectively
Established strong relationships to gain support and effectively achieve results.
Timely, courteous and knowledgeable to information requests
Positive work ethic and commitment to providing service.
Education
Warren Central High School – Diploma 1995
Relevant Courses:
Project Management
MS Office for Professional Staff
Communication Skills
Professional Office Procedures
Microsoft Office, 2007
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