Customer Service Manager
Resume:
Michelle Denise Raven
Milton Ontario
L9T 04T
f9k7i6@r.postjobfree.com
. Extensive experience working with many different software, including
Outlook, Word, Sharepoint QuickBooks, Excel, Accpac, ADP, Ceridian
Platform ( Insync) simply accounting,LIS / SAP, Millennium
. Maintain Kronos Number with Individual Employees, Roe request
. Highly dedicated and motivated individual with exceptional leadership
and communication skills.
. CPA ( Cerfication in the process)
. Proven ability to identify appropriate courses
. Ability to maintain composure and provide direction while in a
environment that can be stressful and also maintain the standards
that the company may need to advance the job Resourceful and self-
motivated individual, with the ability to work supportively within a
team environment.
. Proficiency in Customer service, work well in fast pace environment
and challenging situations that will advance in getting the job done
. Proficiency in Customer satisfaction, Dealing with many different
Customer Relation Situations
2 PROFESSIONAL EXPERIENCE
Indkea Group Ltd November
2010- To Present (Maternity Leave)
Payroll/ Accounts Payable / Benefit Co-Coordinator/ Human Resource Co-
Coordinator
. Processing Payroll on a Biweekly, Monthly and Semi-Monthly Basis for
all Salary and Hourly Employees 250 employees
. Benefits Co-Coordinator for all Employees in Canada and US, Maintain
the Benefit Loss and Gain for all Claims thru Manulife and Great West
Life, Helping Employees with Benefit Claims
. Processing Commission for all Sales Rep, Brand Managers, Monthly
Basis
. Accounts Payroll for the Canadian and US Aersoles Women's Shoe Store,
Solaris Jewellers Store in Toronto
. Software ADP, People@work, Pay@work, Time Tech ( Warehouse Staff)
. Maintain all Payroll Request, Deduction of RRSP, Changes in Pay,
Termination Pays along with Letters,
. Human Resource - Maintain the proper Hiring of all Staff, Interviews, Exit Interviews, Labour Board Request, Management Request, Help
with Reviews according to the Hiring Calendar, Posting Job Ads,
Helping with Training of Health and Safety, New Software
. Working very close with HR Manager, Finance Manager and the Finance
Team with a Variety of Different Projects, Deadlines and Monthly
Reports
. Remittance of EHT, EI, WSIB, BC, Pensions for the Government on a
Monthly Basis
. Balance and Maintain the Journal Entries on a Bi Weekly Basis to
ensure the Monthly and Yearly Reports are Balanced
. Preparing T4, T2200, Releve1s for all Quebec Staff, T4A's For Sale
Staff/ US staff
Kraft Canada Inc (Lakeshore Bakery)
July 2010 to November 2010
Payroll / Accounts Payable
. Process manually Live Cheques and Manually Cheques, Lis and
Millennium Kronos Numbers
. Payroll from LIS/ SAP to Millennium Upps DataBase on a weekly Basis
. Maintain the Payroll adjustments, Concern, Overtime reports,
Vacation request and Bereavement leaves along with the LOA and
Layoffs, Roe request as per Lay offs
. Maintaining the Final Pay of Terminate Employees as well dealing with
Large Union with Grievances lawyers judgments on wrongful terminations
. Maintain the Reports for the Unions as per the Collective agreement
for 2 unions
. Working very closely with HR, and many different Dept / Supervisors
on a weekly basis with Weekly reports with Employees request and OT
Time
. Maintaining the Labour Reports, RRSP reports, Balancing, and
preparing Month end and Yearend adjustments
. Paying and Calculating the Vacation for Retirement and Year Vacation
accrual
. Payroll weekly for 800 plus staff Hourly and Seasonal (BCT AND IAM)
. Accounts Payable for the Lakeshore Bakery invoices on a Daily basis
via email, mail, telephone and Fax, Coding, receiving good,Po's
. Dealing with Vendors on a Daily basis, and Supervisor and Signing
Managers
. Accruing monthly invoices for Month end, Entering and maintain the
General Ledge with Invoices and Outstanding Accruals
Berlitz Canada Inc.
June 2009 to June 2010 (One year Contract)
Payroll Administrator (National Head Office)
. Remittances for all of the Canadian Provinces and Quebec Cities, CRA, EI, EHT, WSIB and Garnishments
. Payroll for 12 centre in the Canadian area ( Montreal to Vancouver) Bi
weekly semi monthly and Monthly
. Working very close with Human Resource and Account Payable
Electronically Depositing Pay on a Bi weekly, Semi Monthly, and
Monthly Basis (Pension Payments, Severance, Payment and Grievance
Payments)
. Dealing with Benefits within the company and also within the multi
Unions
. Preparing the T4, R1 and T2200'S at yearend adjustments
. Static changes in pay, employee files, Expense and Commissions
. ROE / Service Canada Request for all the instructors and the
Administrators in all 12 centre, Electronically and Manually ROE
request though all the centres
. GL accounts on taxes, static in CPP, IE, CRA, EHT,Quebec
Remittances in the
. General Ledger
. Different software Accpac, Outlook, Word, People Soft, Internet
explorer, Ceridian In sync program base, Ceridian Platform
. Fully Integrated with working along Account Payable, Account
Receivable and HR with AccPac, Excel uploads and Access Business
Software
. Maintain the Collective agreement on 5 unionized Centres, And 7
unionized within Canada
Maple Freight System
2006-2009 (Part Time Office Help)
Account Payable - Logistic
. Account Payable/ Receivable Helping out with Payroll and Payables
that have to be issued with Payroll,
. Providing proper / safety work force with daily inspection and monthly
inspection
. Providing a level of Excellence with different Client via email,
telephone fax
. Preparing Bill Of Landing for the Freight ( Warehouse demands)
. Maintain the standards of the US and Canada Customs with Freight
Weight and Capacity
. Maintain a level of conducted Standard and Code in Custom Rules
. Using Variety of Software, POS System. Excel, Outlook and the Internet,
. Using many different Brokerage Freight company to carry out with the
Clients needs and demands, Using, Rail, Road and Airplane to move
and transfer shipment thought Canada and the US
Asia Pulp and Paper
2008-2009
Account Receivable/ Account Payable Logistics
. Providing the proper level of Customer service vie: phone, internet,
fax and face to face
. Maintain that all invoices are dated and filed in the right
organization for the payable dept and the receivable dept
. Dedicated to maintain the level of cheque run on the 15 and the 30 of
the month to maintain the budgets and the level of excellence for the
clients
. Extensive knowledge of the phone system, data entry, QuickBooks,
invoicing and Administrative Support to the rest of the team
. Preparing the Remittances for the Government CRA, EI EHT AND the WSIB
calms
3 EDUCATION
ASSAULTED WOMEN'S & CHILDREN'S COUNSELLOR PROGRAM 2004 - 2008
George Brown College - Toronto, ON
. Received educational training in various issues, including Battered
Woman's Syndrome, Co-Dependency, Domestic Violence, and Sexual
Violence.
. Trained to provide counseling and advocacy for women and children who
have experienced violence.
SOCIAL SERVICES WORKER 2000 - 2002
Sheridan College - Oakville, ON
. Received educational training in implementing basic social service
work values, ethics and principles, conducting effective assessments,
interventions and evaluation strategies relevant to the clients need.
. Gained an understanding of racial/cultural/ethnic backgrounds, social
welfare, and an-d community diversity.
.
4 ACCREDITATION
. CPA Level 1 Compete April 2010, Level 2 Complete November 2011, Level 3
complete by October 2012
. Valid Driver's License
. First-Aid/CPR - 2012
. WHMIS/MSDS Training - 2012
Contact this candidate