Customer Service Management

**** * ******* *** 217-***-****

Springfield, Il 62704 *********@*****.***

SUMMARY

AS in Law Enforcement Administration with additional training in OC, baton and control tactics. Extensive knowledge in restaurant management; Food handlers license. Cooked for the Governor of Illinois at the Governor's Mansion in 2009.

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PROFESSIONAL EXPERIENCE

Maya Mexican Cuisine, Springfield, IL Owner /Operator 02/08 to present

* Oversaw the day to day management of restaurant including hiring, firing and training of employees; ordering stock; managing inventory; trouble-shooting and customer relations.

* Opened and closed restaurant; rang out the cash register and batched credit card receipts; set employee schedules; managed payroll; planned and organized special events.

* Took over for sick employees, including cooking, prepping, waiting tables, tending bar and busing tables, etc..

Maya Fusion, Springfield, IL Owner/Operator 11/09-10/10

* Oversaw the day to day management of restaurant including hiring, firing and training of employees; ordering stock; managing inventory; trouble-shooting and customer relations.

* Opened and closed restaurant; rang out the cash register and batched credit card receipts; set employee schedules; managed payroll; planned and organized special events.

* Took over for sick employees, including cooking, prepping, waiting tables, tending bar and busing tables, etc..

El Maya Mexican Restaurant, Taylorville, IL Owner/Operator 06/07-02/08

* Oversaw the day to day management of restaurant including hiring, firing and training of employees; ordering stock; managing inventory; trouble-shooting; and customer relations.

* Opened and closed restaurant; rang out the cash register and batched credit card receipts; set employee schedules; managed payroll; planned and organized special events.

* Took over for sick employees, including cooking, prepping, waiting tables, tending bar and busing tables, etc..

Police Officer, Meredosia, IL 2004-2005

* Patrolled the town; conducted traffic stops; made arrests; testified in court; wrote reports; resolved disputes; conducted investigations.

Police Officer, Leland Grove, IL 2003-2004

* Patrolled the town; conducted traffic stops; made arrests; testified in court; wrote reports; resolved disputes; conducted investigations.

Police Officer, Thayer, IL 2002-2004

* Patrolled the town; conducted traffic stops; made arrests; testified in court; wrote reports; resolved disputes; conducted investigations.

Lincoln Land Community College, Springfield, IL Security officer 1996-2005

* Responsible for the security of local community college including opening and closing buildings; handling emergency calls; making arrests; conducting investigations; directing traffic; escorting employees.

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EDUCATION

Lincoln Land Community College, Springfield, IL AS in Law Enforcement Administration 1995

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PROFESSIONAL DEVELOPMENT

Police officer certificate from the Police Training Institute, Part-time Police Officer Certificate, Control Tactics Instructor Certificate, Baton Instructor Certificate, PPCT Certificate, O.C Instructor Certificate, Rapid Deployment Instructor Certificate, Bike Patrol Officer.

SKILLS

Advanced restaurant management, experienced cook, excellent customer service skills. Fluent in Spanish and English.

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