Customer Service Representative (Telecommute)

LaToya A. Gregg

*** ****** ******

Buffalo, New York 14211 716-***-****

**********@*****.***

LaToya Gregg

Objective To find a position where my people skills and educational goals are met through definite career experience.

Experience

8/09-present Gregg's Roofing and Construction Buffalo, NY

Roofing Sales Rep

Open new territories/accounts

Identify market trends, maintains awareness of competitive activity in the roofing industry

Develop and maintain client relationships with a focus on customer service as a key priority for business referrals and repeat business

Provide roofing information - price, quality, point of sales material

Resolves customer orders, inquiries and problems

Proactively understand activities of competition and continually evaluate our marketing, pricing and selling strategies

5/08-4/09 Bank of America Getzville, NY

Loss Mitigation Specialist

Handled mortgage loan transactions, obtain credit reports, inspections, surveys, and title work.

Contacted customers with any questions or concerns.

Reviewed various reports as needed, make adjustments, changes, or coaching as needed.

Maintained the highest level of customer service.

Strong analytical, problem solving skills; ability to work under pressure, make sound judgmental decisions, excellent communication skills (both verbal & written), and multi-task.

Experience with analyzing processes and implementing process changes.

Systems: MSP, FileNet, MS Outlook, MS Excel , MS Word, internet websites

1/2002–6/2007 Kingdom Living Daycare Buffalo, NY

Daycare Coordinator/Receptionist

Performs a wide range of typing duties including, but not limited to, correspondence, reports and data tables.

Receives and screens visitors and phone calls, relays messages or notifies manager

Handles routine issues/questions.

Establishes and maintains record keeping and filing systems for manager(s).

Demonstrated processing skills

Working knowledge of current standard word processing, spreadsheet and presentation software; including Microsoft Word and Excel

Education 2002-2005 Villa Maria College Buffalo

A.A.S. Business Management and Computer Management

Graduated on dean’s list with a 3.32 GPA.

Interests Writing, Reading, Poetry, and Cooking

References Will be furnished upon request.

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