Customer Service Manager
Resume:
Scott Allen Smith
Birmingham, AL 35244
Email: ****************@*****.***
OBJECTIVE:
I want to continue a career in Logistics with a visionary company focused on the achievement of cost savings and exceptional customer service.
QUALIFICATIONS:
In 1998, I began my career with one of the leading transportation companies in the Southeast. I have gained many personal and business skills which are very transferable and should be of significant value to prospective employers. My account management, terminal management, and multi-location Traffic Manager experience has given me a broader understanding of the challenges in transportation management. My service as a Traffic Manager has equipped me with a broader understanding of the shipper & vendor side of the transportation industry. My approach is one of high involvement. I am vigilant of opportunities to make changes which ultimately result in a more efficient operation. I am continually focused on my #1 goal which is to achieve unsurpassed customer satisfaction.
EMPLOYMENT:
09/06 –03/12 Supply Chain Transportation Manager, Alabama Power Company Birmingham, AL
• Lead a traffic team of 10 direct reports to support 5 million customers and 6,000 vendors
• Negotiate Transportation Contracts (Small package, LTL, TL, Expedited, Air, Rail, Backhaul) for Southern Companies’ network of 5 Operating Companies on both Domestic & International shipments
• Developed and implemented a system-wide Traffic Department for Southern Companies with $5 million savings in the first year of full participation
• Worked with over 125 Supply Chain Buyers at corporate & plant locations on transportation savings/service opportunities & sourcing opportunities on both domestic and international shipments
• Directed Audit Carrier/Payment process for all of Southern Companies with Descartes/Oracle TMS systems to ensure proper routing & freight charges based on established pricing structure
• Responsible for third-party logistics team on the outbound e-commerce shipments to 300 storeroom locations as well as e-commerce on the used equipment bid purchase program
• Responsible for $200 million freight spend on Inbound/Outbound freight for Southern Companies
• Set up SOP’s for all Outbound/Inbound shipments, critical emergency shipments, consolidated backhaul program, claims resolution & prevention program, and supplier diversity program
• Highly skilled in WMS, TMS, Access, Excel, Lean, Six Sigma, and all shipment tracking software
• Developed a Transportation Talent program to improve internal logistics knowledge for Supply Chain cross-functional training, internal knowledge transfer and promotability
• Completed multiple yearly Leadership Programs for AL Power and Southern Companies
05/05 – 08/06 Terminal Manager, Saia Motor Freight Birmingham, AL
• Manage 125 employees including operations managers, sales team, office personnel and drivers
• Handle distribution for major retail accounts
• Detailed attention to customer service, expense management and productivity
• Responsible for hiring, training, conflict resolution, and performance management
• Responsible for all outside vendor relations
06/04 – 05/05 Terminal Manager, Milan Express Birmingham, AL
• Manage 50 employees including operations managers, sales team, office personnel and drivers
• Detailed attention to customer service, expense management and productivity
• Responsible for hiring, training, conflict resolution, and performance management
• Responsible for all outside vendor relations
11/03 – 05/04 Regional Transportation Manager, AmeriCold Logistics Atlanta, GA
• $25 million outbound transportation budget
• Responsible for timely delivery of frozen and refrigerated products throughout seven states
• Direct contact for 7 General Managers and Vice-Presidents of Operations
• Oversee performance of carriers to ensure customer satisfaction
• Interact with other departments in problem resolution
• Identify cost savings opportunities and implement changes to effect
• Oversee use of carrier equipment to maximize margin
• Plan for additional carrier resources for peak season hauling
02/03 – 11/03 Regional Transportation Supervisor, Target Corporation Tifton, GA
• Coordinated outbound freight movement to 81 Target Stores
• Directly responsible for a $15 million outbound transportation budget
• Coordinated inbound and outbound freight through a 2 million square foot distribution center
• Established Target's first “Backhaul” program in Tifton, GA saving $100,000 per year
• Coordinated all aspects of freight efforts for new store openings & e-commerce orders for our region.
• Managed 5 Operations Dispatchers and 10 Yard Drivers
• Responsible for Yard Management including safety, empty trailer management and yard audits
• Set up computer databases and programs for forecasting/tracking deliveries to stores
• Conducted weekly onsite carrier meetings
• Facilitate communication with all Store Managers to ensure smooth product flow and effective service
11/01- 02/03 Terminal Manager, AAA Cooper Transportation Philadelphia, PA
• Managed 40 employees including operations managers, sales team, office personnel and drivers
• Oversaw area deliveries for national accounts such as IBM, Sony, Lowe’s, and Home Depot
• Detailed attention to customer service, expense management and productivity.
• Responsible for hiring, training, conflict resolution, and performance management
• Responsible for all outside vendor relations
06/00 – 11/01 Terminal Manager, AAA Cooper Transportation Jonesboro, AR
• Managed 20 employees including 1 salesman and 2 supervisors
• In addition to management duties, continued developing sales skills
• Detailed attention to cost of operation, budget, productivity, customer service
• Responsible for hiring, training, conflict resolution, and employee termination
• Responsible for all outside vendor relations
03/99 – 06/00 Account Manager, AAA Cooper Transportation Jackson, TN
• Managed over 250 accounts covering more than 15 cities
• Responsible for acquiring new accounts [sales]
• Improved relationships with existing accounts by giving the customer quality attention
• Obtained Class A Commercial Driver License (CDL)
06/98 – 03/99 Terminal Manager Trainee, AAA Cooper Transportation Memphis, TN
• Completed intense training program to gain exposure to as many facets of the business as possible, ensuring a solid base for professional growth
• Supervised 50-100 dock workers after the initial training phase was complete
EDUCATION:
1996-1998 Auburn University, Auburn, AL
Bachelor of Science, Transportation & Logistics Management
1994-1996 Wallace College, Dothan, AL
Associate in Arts, Associate in Science
References: Available upon request
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