Customer Service Manager
Resume:
Professional Experience_________________________________________________________
Volunteers of America Delaware Valley Addiction Treatment Program Treatment Assistant Shift Leader
Camden, NJ United States February 2012 –Present
• Responsibility for a diverse range of matters including the coordination and monitoring of confidentiality, security, and the special needs of each client
• Maintain an effective balance between set operational policies and procedures and the use of initiative as and when the need arises
• Supervise a diverse team in leading clients in everyday activities such life skills workshops and one on one counseling sessions
• Communicate to funding sources progress and client success
• Coordinate Parole and D.O.C. intakes into facility
Child Care Giver Nanny
Roslyn, PA United States June 2005 – February 2012
• Responsible for the management of the children’s behavior
• Maintain communication between myself and the parents regarding the children’s developmental and health progress
• Reinforcing appropriate discipline for the children
• Implementing daily routines (homework, meals, activities, etc.)
• Maintain household chores (Laundry, grocery shopping, light cleaning, etc.)
• Transporting of children from school to other activities and appointments
Genuardi's Family Markets Starbucks Manager Roslyn, PA United States June 2009 – February 2012
• Analyze operational problems, such as theft and wastage, and implement corrective procedures
• Train staff in food preparation, and in service, sanitation, and safety procedures
• Assign staff duties, responsibilities, and work stations in accordance with work requirements
• Resolve customer complaints regarding service
• Record production and operational data on specified forms
• Forecast staff, equipment, and supply requirements based on a master menu
• Inspect supplies, equipment, and workspace ensuring efficient service and standards conformance
• Recommend measures for improving procedures and staff performance to increase service enhance safety
• Communicate between Starbucks and Genuardi's Family Markets to ensure smooth operations
Customer Service Assistant
May 2006 - June 2009
• Offer customers carry-out service at the completion of transactions
• Monitor checkout stations to ensure adequate available cash and appropriate staffing
• Maintain clean and orderly checkout areas
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Answer customers' questions, and provide information on procedures or policies.
• Greet customers entering establishments
• Resolve customer complaints
Wendy's Restaurants Willow Grove, PA United States
Drive thru Coordinator
January 2006 - June 2006
• Prepare and serve cold drinks, or frozen milk drinks or desserts, using appropriate equipment
• Serve customers in eating places that specialize in fast service and inexpensive carry-out food
• Clean and organize eating and service areas
• Relay food orders to cooks
• Distribute food to servers
• Accept payment from customers, and make change as necessary
Education_____________________________________________________________________
Montgomery County Community College Blue Bell, PA United State September 2007 – January 2009
• 27 total completed credits.
• 3.2 GPA
Abington Sr. High School Abington, PA United States
Diploma June 2007
• Presidential Award in Community Service
Additional Skills_______________________________________________________________
• Highly motivated individual with skills in customer service and retail
• Works well in an independent as well as team atmosphere
• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
References ________________________________________________________________
Jose Santiago
National Analyst
Comcast
1701 JFK Boulevard
Philadelphia, PA 19103
*********@*******.***
Kameron Sargent
Grocery GMHBC Manager
Genuardi’s Family Markets
2350 Susquehanna Rd
Roslyn, PA 19001
**********@*******.***
Laura Uccelltti
Pro2 Respiratory Services
761 5th Ave
King of Prussia PA 19406
*********@*****.***
Barb Fotiadis-Glants
Eastwood Mart
Owner Operator
1863 Easton Rd.
Roslyn PA 19001
************@*****.***
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