Engineer Manager
Resume:
Curriculum Vitae
Name Omair Ahmed Sharif.
Address
Door # 9-4-87/1/g
Al karim colony
MD lInes, Tolichowki
Hyderabad-08
Nationality - Indian
Mobile - 970-***-****
E-mail - *****.*******@*****.***
Indian
*****.*******@*****.***
Objective
To strive for Excellence in contributing to the overall efficiency and smooth operations of software, hardware & networks in an organization. To learn and implement new software, hardware and cutting-edge IT technologies and as a result improving the productivity of the organization.
PROFESSIONAL EXPERIENCE
VMware inc.
VMware Inc.
From July 2011 to January 2012
As Technical Support Engineer
Responsibilities & Skills
● Managing and applying VMware Licenses.
● Registering VMware products.
● Installing the VMware infra-structure.
● Adding and configuring Virtual machines.
● Creating and managing VMware Clusters and Servers on the customer’s account.
● Experience in Windows and MAC Operating Systems.
● Knowledge of DNS, DHCP, Active Directory Services, Group Policy
● Hardware and Network Troubleshooting
● Knowledge about Vmware Fusion, Workstation, vSphere and vCenter.
● Well trained on Thin Provisioning, Update Manager, Data Recovery, High Availability, vMotion, Hot Add, vShield Zones, Fault Tolerance and Storage DRS
Vivid Maala Communications
Worked from August 2009 to July 2011
As System Administrator.
Responsibilities & Skills
● Designed & then supervised complete Network along with the team.
● Was required to look after the whole Installations and management of the computers
● Was responsible for creating support tickets and taking complete ownership of resolving the ticket
● Designated users creation request, update or suppression
● Managed weekly backups.
● Maintained a detailed report of all the actions and modifications.
Dell International Services.
● Worked from 31st Dec 2007 to 26th May 2009
Responsibilities & Skills
● Troubleshooting Desktop and Laptop issues.
● Responsible for delivering all aspects of IT technical support to customers by interpreting problems and providing necessary support on Dell’s hardware, software, networks and systems.
● Suggested corrective procedures for known hardware problems, such as configurations, performance, downtime or diagnostic problems.
● Answer hardware, product installation, upgrade, configuration, and startup questions about DELL PCs- supported hardware products from DELL - provided hardware management utilities.
● Answering inbound and outbound calls. Especially software, hardware, network connectivity and troubleshooting.
● Dealt will all kind of Hardware related issues and most of the Software issues as well.
● Resolved issues on Virus and malware as well.
● Developed in Case ownership skills, would take the ownership of the call until the issue would get fully resolved.
● Extensively trained on all Dell Laptop and Desktop products.
FIELD OF INTEREST
■ System Administration
■ Networking (LAN & WAN ADMINISTRATION)
■ Desktop Laptop support
■ Virtual Infra-structure Management.
CERTIFICATIONS
Microsoft Certified IT Professional
CANDIDATE ID: sr7197534
Microsoft Certification in Implementing and Managing Microsoft® Exchange Server 2003
Microsoft Certification in Installing, Configuring, and Administering Microsoft Windows XP Professional
Microsoft Certification in Implementing, Managing, and Maintaining a Microsoft® Windows Server® 2003
Microsoft certification Managing and Maintaining a Microsoft® Windows Server® 2003
PROFESSIONAL QUALIFICATION
■ Completed B.com in year 2006.
■ Diploma in Computer Hardware and Networking in year 2007.
PERSONAL DETAILS
Date of Birth & Age 07th April 1983.
Sex & Marital Status Male & married
Language Known Hindi, English, Kannada, Telugu.
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my knowledge.
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