Office Manager

Michelle L. Czerwinski

*** ******* *****, ****** *****, IL 61065 (H) 815-***-**** (C) 815-***-****

*******@*******.***

________________________________________________________________________

OBJECTIVE

To obtain a position where I can apply my educational setting to use my communication research, and problem solving skills in customer service capacity.

PROFESSINAL EXPERIENCE:

________________________________________________________________________

Knollwood Hospital for Pets, Schaumburg, IL 9/04 - 11/09

Full-time position

Hiring, training and motivating employees

Organizing staff schedules

Payroll for all staff

Manage financial and medical records

Admit and discharge patients

Accounts Receivable and Payable

Managing staff and customer queries

Record medical history

Data Entry

Collections of payment accounts

Managing and maintaining high team performance standards

Successfully managed the entire day-to-day operations

Streamline clinic operations to improve their effectiveness and efficiency

Provide multi-faceted, quality support to all customers

Manage phone and written communication

Sterilize instruments using autoclave and ultrasonic cleaner

Devised and implemented cost-effective plans to cut costs

Assisted with surgeries

Knowledge in AAHA, AVMA , ISVMA and OSHA

Knowledge with Avimark and Cornerstone

Sternberg Vintage Lighting, Niles, IL 08/01 - 10/03

Full-time position

Shipped all orders to customers, via: UPS, Fed Ex and Freight Companies

Received all orders

Tracked all orders, incoming and outgoing

Assisted with marketing

SKILLS:

Excellent management, training and motivational skills

Strong organizational skills and attention to detail

Ability to work on own initiative or as part of a team

Manage multiple projects simultaneously

Excellent customer service skills

EDUCATION:

James B. Conant High School, Hoffman Estates, IL

Graduated 1990

ACHIEVEMENTS:

Successful Solutions for Unacceptable Employee Behavior

Criticism and Discipline Skills for Managers

How to Become a More Effective Supervisor

Contact this candidate