Customer Service Manager

Corey Johnson

*-**** ****** ****, *******, ON M5N 2E8 C: 647-***-**** f8vccl@r.postjobfree.com

PROFILE

A self-motivated, peak performing professional with over 12 years of progressive supervisory experience,

including 3 years at Canada's largest orthotic manufacturing laboratory. Applies practical problem solving

skills in order to achieve goals and accomplish objectives with efficiency.

RELEVANT SKILLS AND EXPERIENCE

Operations Management

Co-supervised staff of 30+ orthotic manufacturing technicians; responsible for daily distribution of

supplies to manufacturing technicians; controlled the flow of work from raw materials through to

final production (average production rate of 600 custom orthotics manufactured per day

Managed the daily operations and efficiencies of a 60,000 square foot tire d istribution center,

including physical equipment maintenance, building maintenance, computer and other technology

maintenance

Managed all aspects of order fulfillment; entered and managed 2500+ product SKUs for large

National accounts (McDonalds, Home Depot) serving over 1,400 stores across Canada;

processed thousands of shipments annually; oversaw the receiving of all materials entering the

warehouse, and delivery/shipments to suppliers ; examined all requisition orders, shipping notices,

bills of lading, packing slips, etc. for accuracy

Streamlined processes resulting in significantly reduced daily margins of error in shipments

Performed monthly cycle counts of all inventory in warehouse, maintaining an on -hand accuracy

of 90%; daily data input of inventory counts

Purchased all company supplies ($500,000 in purchases annually); sourced alternative suppliers

to save the company over $65,000 annually

Upheld health and safety laws in the warehouse

Enforced company policies and procedures on a daily basis

Logistics/Planning

Control logistics and dispatching for daily client deliveries (3 hour delivery window)

Led logistical coordination of facility relocation including equipment rental, transportation

requirements and staffing

Prepared and analyzed monthly logistics cost reports

Experience in cross docking of goods

Supervision/Administration

Responsible for overseeing $500,000 projects and allocating staff appropriately in order to meet

objectives in an efficient manner

Developed departmental cross-training programs, thereby increasing efficiency through sharing of

knowledge of operations

Served as a liaison between front office staff (CSRs, account managers, order entry) and

manufacturing technicians; ensured customer satisfaction standards by proactively

troubleshooting potential problems and providing solutions in advance

Fielded customer service calls from local clients about order status inquiries; initiated corrective

action as needed to ensure a high level of customer satisfaction was maintained, c ollaborating

Corey Johnson 647-***-****

with other departments as required; followed up on all issues to ensure res olution within the same

business day and communicated solutions to customers as necessary

Collaborated with quality control, account managers, customer service, and order entry to ensure

client’s needs were met; worked closely with sales, logistics and inventory management

departments to monitor inventory levels and guarantee all steps are taken to maintain on -time

delivery of orders

Forwarded invoices to proper accounts; performed some duties regarding accounts payables and

receivables

Maintained all files relating to the Inventory/Purchasing department

Human Resources

Developed and implemented short and long-range staffing plans based on productivity objectives

and forecasted volume requirements

Recruited, hired and trained full time and temporary warehouse personnel; conducted annual

performance reviews for full time warehouse personnel (10+)

EMPLOYMENT HISTORY

October 2011 – Present

Distribution Warehouse Manager (TireLink Distribution Inc.)

November 2010 – October 2011

W arehouse Supervisor (Integrated Merchandising Systems Inc.)

February 2007 – October 2010

Operations Co-Supervisor (The Orthotic Group)

Manufacturing Manager (RPS Printing Company Inc.) September 2001 - January 2007

April 1998 – August 2001

W arehouse Supervisor/Computer Administrator

(Ministry of Natural Resources)

EDUCATION

Northern College – W elder/Fitter Diploma 1994 - 1996

Toronto School of Business – Business Diploma 1990 - 1993

Sheridan College – Musical Theatre 1989 - 1990

SOFTWARE

W orking knowledge of MS Office Suite (Word, PowerPoint, Excel, Outlook), Great Plains eEnterp rise,

Costar, JD Edwards, Microsoft CRM, AccPac Accounting Software

CERTIFICATES

W HMIS, RF Scanner, Forklift Operator, Raymond Reach, Cherry Picker, Skyjack Scissor Lift, 5 Ton

Overhead Crane, Management/Retail Certificate

References available upon request

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