Customer Service Manager

YOHANA BARRERA

**** ************ ** ******, ** **110 646-***-**** *********@*****.***

PROFESSIONAL QUALIFICATIONS

Well-Organized, work well either independently or as a team member

Strong trouble-shooting and problem solving skills

Experienced in all aspects of administration/Customer Service & Office Management

Proficient in : MS Office Suite (Word, Excel, Power Point, Access, Medisoft) Windows, DDS, MBox, 10 key

Fluent in Spanish

OBJECTIVE

• To obtain a long-term position with growth opportunities for a company that will benefit from my abilities and experience

PROFESSIONAL EXPERIENCE

Bank of America, Charlotte, NC 2010-2011

Customer Service

• Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.

• Promote the sale of bank products and cross-sell existing bank services to customers.

• Sell official instruments, including cashier's checks, traveler's checks, and money orders. Provide teller transaction quality and efficiency to customers

• Ensured regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Act, were adhered to.

• Maintained and balanced a cash drawer daily.

• Handled various projects for Manager

• Secured the financial institution nightly

USA- Resources, New York, NY 2007-2009

Financial Analyst

• Add and maintain Clients and Products in both DDS and MBox system

• Add and maintain Vendors, Publications, Stations and Networks in MBox

• Instructed and responded to any questions in DDS and MBox system

• Supervised a team of four analyst

PROFESSIONAL EXPERIENCE

Bergman Brothers Staffing, Charlotte, NC 2004-2005

Office Manager/ HR Coordinator

• Assumed control and management of all day office operations and finances

• Innovated and implemented new approaches for marketing new services to customers

• Responsible for interviewing, hiring and tasking out field workers

• Identified client-specific needs to develop value-added solutions

First Citizens Bank, Charlotte, NC 2001-2004

Customer Service Supervisor

• Oversaw the activities of staff of six bank tellers

• Drove Client loyalty by establishing and maintaining a reputation for excellent service

• Responsible for teller scheduling and productivity

• Led several branch initiatives to promote various products available to customer

UBS Financial Services, Inc., New York, NY 1999-2001

Operations Controller

• Responsible for the operation handling of incoming and outgoing client checks

• Balance branch’s bank ledger daily

• Booked incoming securities certificates into custody and processed clearing

• Prepared and oversee the department for audits

EDUCATION & CERTIFICATIONS

UNIVERSITY OF PHOENIX 2010-2012

• Associates Concentration in Psychology

• Minor in Business

Central Piedmont Community College 2004-2005

• Human Resources Certificated Program

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