RebeccaCoward

Education

Reformed Theological Seminary, Oviedo Fla 2004-2006

• Master of Arts in Theological Studies

• GPA 3.78

Liberty University, Lynchburg Va 2001-2003

• Bachelor of Science in Religion

• GPA 3.5

• Dean List’s

• Phi Pha Kappa Society

Professional Experience

Office Administrator

Christ Community Presbyterian Church, Thomasville, Ga 2000-2003

Responsibilities

• Front Office Responsibilities

• Microsoft Windows Applications

• Management Support: Independently direct administrative affairs on behalf of the senior pastor and church members. Draft correspondence and other communications, coordinate meetings and calendar request, prioritize incoming projects, process travel arrangements, and prepare expense reports. Created first church directory.

• Performance Improvement: Aided in authoring policies and procedures for all administrative, office services, purchasing, inventory, and facilities maintenance programs. Anticipated organizational needs and obtained resources to meet workload demands.

• Human Resource Affairs: Participate in annual performance reviews and long-range career planning. Research, organized, and implemented first employee insurance coverage.

• Financial Affairs: Direct purchasing of office equipment, services, supplies, and furnishings. Manage purchasing operations for church. Prepared federal and state taxes for employees. Assumed the responsibility of researching church accounts, bringing account recording up to date, updating member records according to IRS tax laws, and organizing the operations of the church. Played key role in organizing church’s accounts in accordance with federal and state laws. Prepared payroll for employees (monthly, bi-monthly, and weekly). Generated tax-contributions letters for donors.

• Public Relations: Managed, maintained, and established relationships with local and national companies.

• Records Management

Assistant Office Manager/Customer Service

Crime Free USA, Norcross, Ga 1999-2000

Responsibilities:

• Customer Surveys: Administered customer surveys to further clarify customer expectations, product, and service requirements.

• Customer Satisfaction: Handled client relationship management functions, which included enduring relationships with a diverse clientele. Cultivated positive and enduring relationships with new customers through surveys and other customer loyalty incentives. Also set appointments with customers to meet with company representatives.

• Field Service Operation: Managed and trained sales representatives and technicians in the areas of customer relations, customer credibility, and overall customer support.

• Customer Communications: Liaison between sales representatives, corporate office, and technicians to ensure effective communications.

• Account Management: Directed customer service functions.

• General Office Management

• Inbound Customer Service Calls

• Order Processing: Order entry, processing, fulfillment, billing, collection, and service operations.

• General Accounting

• Payroll

• Sale

Day Care Center Manager

Grace Christian School, Bainbridge, Ga. 1996-1998

Responsibilities

• After School Program Manager

• Substitute Teacher

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